What are the responsibilities and job description for the Technical Support Engineering position at Microsoft Legal Department?
Job Duties
Install, configure, support, and troubleshoot issues related to Microsoft technologies. Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions. Collaborate with stakeholders to eliminate technical barriers, provide proactive advice, contribute to product quality and enhancements, and create self-help assets. Serve as trusted advisor or subject matter expert and leverage expertise to maximize functionality of Microsoft technologies. Conduct modeling, analysis, planning, and coordination between systems to improve reliability and supportability and reduce time to solve technical issues. Responsible for incident metrics such as Customer Satisfaction, quality of support experience, frontline engineer technical readiness, and process compliance. Telecommute work permitted up to 100% from any location in mainland U.S.
Minimum Requirements
- Education: Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, IT or a related field.
- Experience: One (1) year of experience providing technical support.
- Specific Skills: This position also requires 12 months of experience in each of the following: Customer Experience; Analytical Skills; M365 Admin and 6 months of experience in each of the following: Entra Plataform; MS PowerShell; Fiddler analyzer; and HAR files analyzer.
Multiple job openings. Qualified candidates must meet the minimum requirements for the position. Microsoft is an equal opportunity employer.
Pay Range and Benefits Information
Pay Range and Benefits Information: The offered base pay range for this specific position (TSSKC18277), based in Redmond, WA (but telecommuting permitted 100% from any location in the U.S.), is $107,100 to $137,100.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Full time employment; multiple positions open.
Salary : $107,100 - $137,100
