What are the responsibilities and job description for the Digital Account Executive position at Microsoft Power Platform Community?
Overview
In Small, Medium, Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.
The Digital Account Executive facilitates Microsoft to better serve our SMC-Corporate managed clients realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. The Digital Account Executive has to effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, the Digital Account Executive engages with Partners to be able to find the best solution that will address the customer needs.
This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Relocation assistance is not available for this role.
Responsibilities
Account Management
Required/minimum qualifications
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until March 16, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
In Small, Medium, Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.
The Digital Account Executive facilitates Microsoft to better serve our SMC-Corporate managed clients realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. The Digital Account Executive has to effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, the Digital Account Executive engages with Partners to be able to find the best solution that will address the customer needs.
This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Relocation assistance is not available for this role.
Responsibilities
Account Management
- Identifies and qualifies opportunities and pursues through lifecycle; drives adoption through to cross-sell/upsell to new opportunities. Drives movement of customers to cloud solutions and to healthy cloud mix in customer accounts where appropriate. Drives customer adds and existing customers to new solutions. Understands and accelerates customer digital transformation strategy. Assists customers in building roadmap to achieve desired outcomes. Presents range of options and Microsoft three-cloud strategy to customer in large and complex deals to achieve desired outcomes that address multiple strategic factors. Drives conversations with customers around budgets, availability of budgets, and prioritization. Learns about challenger mindset and best practices with customers.
- Determines priority for each account in portfolio; identifies resources to develop plan to execute against prioritization. Determines plan to meet target based on customer goals and available resources. Ensures cohesive plan across consumption, ads, upsell, and renewal. Leverages existing sales plays and prioritized partners to drive new business and pipeline creation.
- Attends to renewals; addresses renewal options with internal partners and customers to align business outcomes and ensure renewal. Ensures renewals are prioritized and motioned appropriately; presents solutions in accordance with customer outcomes. Adheres to process for forecasting and timing renewals appropriately to drive consumption (e.g., T-180). Leverages renewals to maximize customer adds. Creates and implements action plans for T-180.
- Collaborates with others, both internally and externally to Microsoft in order to achieve revenue targets. Orchestrates collaboration to match teams and resources to customer needs. Drives cadence for internal stakeholder roles and resources. Holds self and others accountable for agreed upon outcomes.
- Helps customers drive value from existing Microsoft investments.
- Establishes and maintains customer engagements; focuses on value of customer contact. Documents customer contacts to ensure continuity. Builds breadth and depth of customer relationships and identifies appropriate level of customer contacts. Begins to develop contacts across lines of business. Identifies contacts in new accounts and builds customer engagement. Introduces different resources based on customer contacts; correctly aligns resources (e.g., partners, v-team). Reaches out to and engages with customers through digital channels (e.g., social selling, audio, video).
- Conducts background research and investigates existing accounts customers. Captures key learnings about customers, history, and interest. Understands customer business and goals; uses available digital tools to conduct and compile research. Demonstrates understanding across industry and takes relevant use cases to customers; creates constructive tension with customers to challenge thinking. Manages relationships inclusive of customers, partners, and internal and external stakeholders. Applies lessons learned to future research.
- Ensures effective transition and ongoing management of accounts (e.g., communication, awareness of resources) and monitors customer satisfaction metrics (e.g., timeliness and quality of contact). Manages primary contact appropriately to ensure feedback is gathered from the correct sources on an ongoing basis; simplifies customer experience where possible. Follows up and incorporates feedback into customer practices.
- Stays up to date on Microsoft offers and solutions. Uses knowledge to engage with customers and with internal teams. Knows how to find relevant information in order to stay current. Develops and implements plan to build and maintain product and solution expertise. Completes required training in a timely manner; develops and implements personal development plan.
Required/minimum qualifications
- 3 years of sales and negotiation experience with year-over-year growth
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 1 year(s) of sales and negotiation experience or related work or internship experience.
- 4 years of technology sales and negotiation experience with year-over-year growth
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 3 years of sales and negotiation experience or related work or internship experience with year-over-year growth.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until March 16, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Salary : $23 - $51
