Solution Area Specialist - Support Sales

Overview

In Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through in-class digital engagement and partner co-selling.

You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Solution Area Specialist - Support Sales, with focus on Unified Support, i s responsible for generating and qualifying leads, driving and closing Microsoft Enterprise Unified Support opportunities, and staying engaged with customers to ensure they receive support throughout all stages of their product lifecycles. Support Solution Area Specialists leverage Microsoft’s more than 20 years of expertise with input from enterprise customers worldwide to provide a tailored cloud services model that drives impact across our customers’ Microsoft investment.

As a Solution Area Specialist - Support Sales, with focus on Unified Support, you will develop business acumen across Microsoft’s portfolio of products and services and hone your solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Sales Execution : You will o rchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close opportunities , drive a robust deployment , and remove blockers to consumption .
• Business Value Selling: You will propose the proper solution tailored to the customer’s specific need s through an understand ing of your customers’ business and technology priorities, governance, decision making and budgetary processes as they apply to each relevant customer’s business decision makers .
• Scaling & Collaboration : You will lead sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.
• Technical Expertise : You will lead Business Decision Maker (BDM) and I nformation Technology Decision Maker ( ITDM) conversations, share practices and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.

• Sales Excellence : You will be responsible for prospecting, qualifying, solutioning and closing business in your assigned territory . You will manage the end-to-end sales including ensuring continuous engagements to ensure customer satisfaction and business value around delivery success of your assigned territory through intentional selling driven by customer research ; account planning ; compete planning ; risk planning; outcome-based & business value selling ; and forecasting and pipeline management to pursue high-potential customers and manage Unified solutions across the organization.
• Other
• Embody our culture and values
  

Qualifications

Required/Minimum Qualifications

• 4 years of technology-related sales or account management experience
• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 3 years of technology-related sales or account management experience.
  

Additional Or Preferred Qualifications

• 5 years of technology-related sales or account management experience
• 2 years of solution sales or consulting services sales experience
• Understanding of Microsoft technologies
  
  

Digital Solution Area Specialists IC3 - The typical base pay range for this role across the U.S. is USD $29.62 - $64.23 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $48.37 - $69.18 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until February 25, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.