Technical Sales Support Associate

Do you have a strong work ethic with an excellent attendance record?

Are you looking for an opportunity to learn new things with potential for advancement?

Do you value the following: integrity, quality, service, growth, safety, and freedom?

Job Summary:

As a Technical Sales Support Associate, you will lead and manage customer-facing requests, addressing their requirements while also driving internal projects that support the technical aspects of our business. Your role will ensure seamless communication and successful delivery of solutions aligned with our objectives.

Key Responsibilities:

• Ensure suppliers meet regulatory documentation and compliance standards.
• Provide regulatory documentation to customers and maintain internal compliance.
• Address customer and prospect inquiries by offering technical guidance and creating supporting materials.
• Update and manage data in software systems to ensure accuracy and timeliness.
• Prepare and send product pricing and quotations.
• Follow up on open opportunities with prospects.
• Engage with assigned potential customers.
• Report emerging customer requirements to management for process improvement.
• Research microorganisms and update proprietary databases.
• Summarize scientific information into concise reports.
• Support additional tasks and projects as needed.

Qualifications:

• Committed to continuous learning and professional development.
• High school diploma with demonstrated success in technical or science-focused coursework.
• Proven ability to adapt to dynamic environments, manage diverse tasks, and independently plan, develop, and execute projects.
• Strong work ethic with a hands-on, proactive approach to problem-solving.
• Technical writing experience or capability.
• Exceptional written and verbal communication skills.
• Proficient in Microsoft Office Suite, including advanced Excel skills, and experienced with email platforms.
• Competent in performing basic mental calculations with accuracy.
• Highly organized and adept at managing multiple tasks simultaneously, with a focus on prioritization and efficiency.
• Maintains resilience and a positive attitude when navigating everyday challenges.

Education:

Bachelor’s degree in business with experience in microbiology or bacteriology—or the inverse.

Report to: Technical Sales Support Manager

Salary: $65,000-$90,000/year with a 6% incentive pay component

Must Commute to Glendale daily

Address: 6661 N Sidney Pl, Glendale, WI 53209

Benefits: Medical, Dental, Vision, Basic Life, Short-term Disability, Long-term Disability and 401k with match

Shift: 7:30am-4:30pm

Summary of MicroSynergies:

MicroSynergies is a microbial biotechnology company specializing in the procurement, formulation, scientific research, import, export, and blending and packaging of beneficial organisms. Our manufacturing facility and headquarters is based near Milwaukee, Wisconsin– the “Silicon Valley of microbes”– with partner sites in Ecuador and Mexico. Our products and solutions have been developed for multiple business areas including direct-fed microbials for livestock, probiotics for companion animals, silage inoculants, environmental remediation, plant health, aquaculture, and bioenergy. MicroSynergies has built a reputation for its R&D focus on creating strong, stable, active, and diverse microbial solutions. We have an extensive global supply network that provides multiple sources for the top selling organisms, so you never have to worry about supply risk. We deliver value by striking a strong balance between product solutions and economic value. Our operation is designed to provide high-touch capabilities and flexibility to meet both routine and unique customer needs.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Work Location: In person

Salary : $65,000 - $90,000