What are the responsibilities and job description for the Hotel Front Desk Staff/ Night auditor position at Microtel Inn & Suites by Wyndham?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk responsibilities efficiently.
Responsibilities
- Greet guests upon arrival and provide a welcoming atmosphere.
- Manage check-in and check-out processes for guests, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints with professionalism and a focus on guest satisfaction.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Perform nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Operate phone systems to manage incoming calls and relay messages appropriately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
- Prepare reports on occupancy rates, revenue, and other metrics as required by management.
Skills
- Proficient in customer service with a strong focus on guest relations.
- Experience in hotel management or hospitality preferred.
- Familiarity with front desk operations and phone systems is essential.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing reservations and billing processes.
- Ability to work independently during night shifts while maintaining high standards of service.
- Excellent interpersonal skills to foster positive relationships with guests and team members alike.
Join our team as a Front Desk Clerk/Night Auditor, where your contributions will play a vital role in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Greensboro, NC 27409 (Required)
Work Location: In person
Salary : $11 - $13
