What are the responsibilities and job description for the Hotel Front Desk Associate position at Microtel Inn & Suites?
The Front Desk Agent / Guest Service Representative plays a key role in creating a welcoming and seamless guest experience. This position requires excellent customer service skills, willingness to learn, and the ability to perform required tasks. The ideal candidate is detail-oriented, dependable, and able to handle various front desk responsibilities, including reservations, guest inquiries and great communication skills.
Description:
- Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Assist guests with inquiries regarding hotel services, local attractions, and amenities.
- Handle phone calls promptly and professionally, utilizing phone systems to manage guest requests.
- Maintain cleanliness and organization of the front desk area.
Qualifications:
- Previous experience in hospitality or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hospitality management software is a plus.
- Proficient in handling phone systems and managing multiple tasks simultaneously.
- Excellent problem-solving skills and attention to detail.
MICROTEL INN & SUITES NEW BRAUNFELS
1175 N BUSINESS IH35, NEW BRAUNFELS, TX 78130
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Ability to Commute:
- New Braunfels, TX 78130 (Required)
Ability to Relocate:
- New Braunfels, TX 78130: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
