What are the responsibilities and job description for the Customer Service Representative position at Microtrac Inc.?
Customer Service Representative
- Microtrac Inc.
- York (Pennsylvania)
- Junior, Career start
- Customer service, hotline
- Fulltime
Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!
Microtrac is a fast-growing global technology company that designs, manufactures, services, and distributes laboratory analysis equipment for particle characterization throughout the world. Microtrac is headquartered in York, PA. As part of the Verder Group of companies, we are a passionate team of innovators dedicated to produce equipment that enables our customers to improve safety of pharmaceutical, food and industrial products as well as to conduct research in the environmental and material sciences. Our products enable our customers to achieve economic, technological, and environmental progress.
We are seeking a Customer Service Representative that will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. This role requires a keen understanding of the manufacturing processes, Microtrac’s services, and the ability to handle inquiries, complaints, and feedback effectively.
Doing what is fun
- Accurately enter customer orders and required information into MRP system
- Process order completion in MRP system
- Create job tickets and maintain customer communication in CRM
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Address customer inquiries, providing appropriate solutions and alternatives within requested time frames
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Communicate frequently with sales, production, logistics, engineering, and accounting to ensure data accuracy
- Develop a thorough understanding of the company’s products and services.
- Maintain detailed and accurate customer records, including interactions, transactions, comments, and complaints.
Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 2 years of experience in a customer service role in a manufacturing or industrial setting.
- Experience with order processing, ERP, and CRM systems
What we have to offer
- An interesting and diversified job as well as a dynamic and open working atmosphere
- A performance-related, success-oriented salary
- Health, Dental & Vision Insurance (employee only premium paid for 100%)
- Health Reimbursement Account to offset deductibles
- 401k w/ company match (after 6 months)
- Group Life Insurance
- Generous PTO
Interested?
An online application is the fastest way to success!
We are looking forward to receiving your application!
Mictrotrac Inc. · 3230 N. Susquehanna Trail · York · PA · 17406
Phone: 1 (717) 843-4433
We are looking forward to receiving your application!
Mictrotrac Inc. · 3230 N. Susquehanna Trail · York · PA · 17406
Phone: 1 (717) 843-4433
