What are the responsibilities and job description for the Technical Support Specialist position at MicroVention?
Job Description:
We are seeking a highly skilled IT Support Technician to join our team at MicroVention. In this role, you will be responsible for providing technical support to associates across the organization. Your primary duties will include setting up new workstations and peripherals, processing requests for new hires and separations, and documenting tasks or tickets.
As an IT Support Technician, you will provide timely level I technical support for all onsite and remote end-users, focusing on excellent customer service. You will troubleshoot and resolve technical issues related to computer hardware, software, and networking. Additionally, you will maintain and process associate status changes of user accounts and computers within Active Directory and archive user data.
To succeed in this role, you must have a strong understanding of computer hardware, Microsoft products, and basic technical knowledge. You should possess excellent listening and interpersonal skills, with the ability to work effectively with all levels of personnel within an organization. Strong written and verbal communication skills are essential, as well as the ability to prioritize tasks, follow instructions, and execute duties in a fast-paced dynamic environment.
Key Responsibilities:
- Image workstations with default operating system using Microsoft System Center Configuration Manager
- Coordinate and communicate with associates to replace leased workstation equipment
- Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system
- Initiate and schedule with vendor to replace or fix hardware issues
- Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data
- Wipe data from leased workstations using enterprise software and process for shipment back to vendor
- Set up and configure new Windows desktop/laptops or mobile devices for new hires
- Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
- Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
We are seeking a highly skilled IT Support Technician to join our team at MicroVention. In this role, you will be responsible for providing technical support to associates across the organization. Your primary duties will include setting up new workstations and peripherals, processing requests for new hires and separations, and documenting tasks or tickets.
As an IT Support Technician, you will provide timely level I technical support for all onsite and remote end-users, focusing on excellent customer service. You will troubleshoot and resolve technical issues related to computer hardware, software, and networking. Additionally, you will maintain and process associate status changes of user accounts and computers within Active Directory and archive user data.
To succeed in this role, you must have a strong understanding of computer hardware, Microsoft products, and basic technical knowledge. You should possess excellent listening and interpersonal skills, with the ability to work effectively with all levels of personnel within an organization. Strong written and verbal communication skills are essential, as well as the ability to prioritize tasks, follow instructions, and execute duties in a fast-paced dynamic environment.
Key Responsibilities:
- Image workstations with default operating system using Microsoft System Center Configuration Manager
- Coordinate and communicate with associates to replace leased workstation equipment
- Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system
- Initiate and schedule with vendor to replace or fix hardware issues
- Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data
- Wipe data from leased workstations using enterprise software and process for shipment back to vendor
- Set up and configure new Windows desktop/laptops or mobile devices for new hires
- Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
- Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
