Network and System Upgrade Specialist

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits.  As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. 

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day? 

What You'll Do 

As part of the IS team, the Network and Systems Upgrade Specialist is primarily tasked with strategically planning, implementing and overseeing upgrades to the network infrastructure and operating systems. Encompassing tasks like evaluating existing systems, recommending new hardware/software, installing updates, configuration management, testing functionality and ensuring smooth transitions to new environments while minimizing downtime. All while leveraging automation tools and cloud expertise for efficient deployments across both on-premises and cloud environments.

Operations

• Upgrade Planning and Execution 
  • Participate in infrastructure project development and planning including development of detailed upgrade plans including timelines, resource allocation, change management procedures, rollback strategies, and risk mitigation measures. 
  • Conduct thorough testing of assigned upgrades to ensure functionality, performance and compatibility across different platforms and applications. Perform maintenance and upgrades, validate results ensuring systems are compliant. Upgrade planning and execution activities must consider minimization of service level impact and security risks.
  • Utilize automation tools to streamline deployment processes and reduce manual intervention.
• Security Considerations
  •   Collaborate with the IT Security team to ensure security measures during upgrades to protect data and prevent vulnerabilities.
  •   Assist IT security team as needed relating to system vulnerabilities. 
• Data Migration Management
  • Coordinate date migrations to the new system(s), including backup procedures and data integrity checks.
  • Collaborate with other IT staff and department owners to ensure accuracy of data migrations.
• Needs Analysis, Problem Identification and Remediation
  • Evaluate existing network and system performance, identify areas for improvement and define upgrade requirements based on business needs.
  • Investigate problems in systems and processes.
  • Implement agreed upon remediation and preventative measure assigned.
  • Collaborate with vendors, peers and system users as appropriate to ensure remediation efforts are successful.
• IT Compliance/Vendor Liaison Responsibilities
  • Assist with audit and exam processes, including resolution of any finding and implementation of best practices.
  • Act as a liaison with vendors regarding system issues, updates and improvements.
• Hardware/Software Selection
  • Research and recommend appropriate network hardware (routers, switches, firewalls) and system software updates considering compatibility, performance, and security aspects.
  • Install new hardware and software, configure network settings, and implement updates according to established standards and best practices.
• Documentation and Reporting
  • Document, communicate and manage changes ensuring change management processes are followed.
  • Maintain detailed documentation of network changes, configurations, and upgrade processes, including
    post-implementation reports on performance improvements.
  • Maintain and update technical documents and procedures, ensuring the impact of all upgrades are
    incorporated.
• Department Support
  • Backup Security team and Help Desk team.
  • Participate in other IT projects as assigned, adhering to deadlines and collaborating with team members.
  • Provides after-hours’ on-call support and Saturday support on a rotation basis as assigned.
  • Report on work on time and as scheduled.
  • Periodically work evenings/weekends while implementing new system, performing an upgrade or
    installing a fix to minimize impact to the daily production system.

Cultural Responsibilities

Committed to being part of the Mid American team! Show commitment to learning and growth.  Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.  Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done 

• Must be team oriented and possess a positive attitude while working well with others. 
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
• Education – Bachelor's degree in computer science, MIS or a related subject. 
• Experience – 5 years relevant experience, including experience in managing technology projects and collaborating with non-technical business departments on IT initiatives. 
• Understanding of networks and cyber security. Working knowledge relating to Microsoft server, exchange, and active directory preferred. 
• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
• Must be able to work extended hours and/or travel off site when requested by management.
• 24x7 on call is required with on-site Saturday rotation duties.
• Must be able to perform job functions independently or with limited supervision and work effectively on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.
• Strong verbal and written communication skills. Strong organizational skills
• Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job-related data.
• Ability to prioritize multiple tasks and adjust too changing priorities, as well as meet hard deadlines. 

What You'll Love About Us

• A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations. 
• Work that Stays at Work. Genuine work/life balance served here!
• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match.
• Invest in YOU. Tuition Reimbursement Program.

An Equal Opportunity Employer
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar

Salary : $28