What are the responsibilities and job description for the Customer Service Representative position at Mid-American Title Loans?
Mid-American Title Loans
Job Description:
We are seeking dedicated Customer Service Representatives to assist potential and current borrowers with loan-related inquiries, vehicle evaluations, account management, and payments. Representatives will maintain daily communication with customers, addressing their account needs and conducting courtesy calls as necessary.
What We Offer:
Competitive salaries
Paid holidays
Paid vacation time
On-the-job training
Full-time positions (Monday - Friday, 10 AM - 6 PM)
Rotating Saturday schedule (9 AM - 3 PM)
Sundays off
Job Requirements:
General:
Must be available for full-time work
Positive attitude and strong communication skills
Detail-oriented and organized
Opportunity for a $1.00 raise in 90 days based on attendance and performance
Education:
High School Diploma required
Experience:
Previous customer service experience preferred
Proficient in computer usage and data entry
Personal Attributes:
We pride ourselves on the service we provide and expect our representatives to maintain high standards. We’re looking for motivated, reliable, and honest individuals seeking a rewarding career opportunity.
About Us:
Mid-American Title Loans is a trusted leader in the title loan industry, with nearly 1,000 stores across more than 20 states. Since 1990, we've been committed to providing hassle-free, transparent loans with competitive terms. Our mission is to offer fast, straightforward loans with some of the lowest rates in the industry, backed by exceptional customer service and integrity.
As a Customer Service Representative, you will be at the core of our operations. We value the relationships we've built within our communities and expect our employees to embody honesty, respect, and outstanding customer service.
Additional Requirements:
Must pass a company background check, including credit, criminal, and employment history.
