Case Manager

Working Title: Case Manager

Program: Crisis

Reports To: Crisis Clinical Services Manager

Employment Type: Full Time(37.5 hours/week)

Location: Onsite, The Dalles, Oregon(Subject to work in Hood River, Sherman and Wasco Counties)

Pay Range (Dependent On Experience)

Level 1: $27.28- $33.16/hour

Level 2: $31.54- $38.34/hour

FLSA Status: Not-Exempt

Description

This Case Manager will support the Mobile Crisis department by providing case support to clients experiencing crisis. This position assists clients in accessing services and will collaborate with Agency professionals in case planning and service coordination. They also assist with crisis evaluations at the Agency and consult with medical staff. This role will navigate psychiatric hospital admissions that are either voluntary or involuntary.

The Case Manager provides case management services to assigned clients. This position assesses eligibility, assists clients in accessing services, and collaborates with Agency professionals in case planning and service coordination.

Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons/consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness, cultural responsivity, and empowerment for both clients and staff. MCCFL serves Hood River, Wasco, and Sherman Counties and utilizes a consumer-involved, consumer-engaged, and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings, and more.

Qualifications

What skills and education do you need:

Any combination of education, licensure, and experience that demonstrates the ability to perform the position’s essential responsibilities. This includes:

For Case Manager Levels I And II

• Two (02) years of responsible experience in human services or related field is preferred.
• Experience working with the severe and persistent mentally ill population is preferred.
• Bilingual fluency in Spanish/English is preferred.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.
  
  

Additional Specifications For Level I

• Certified as a Qualified Mental Health Associate (QMHA) by the Mental Health and Addiction Certification Board of Oregon (MHACBO) or register as QMHA-R within 14 days of hire.
  
  

Additional Specifications For Level II

• Certified as a Qualified Mental Health Professional (QMHP) by MHACBO or register as QMHP-R within 14 days of hire.
• Master’s degree in a MHACBO qualifying field.
  
  

What You'll Do

• Provide Case Management services to all assigned clients. Services are provided in a variety of community settings, with consideration to client preference.
• Assess eligibility of potential clients utilizing agency standards and processes. Assist enrolled clients in acquiring services and resources needed to achieve treatment goals and maintain independence within the community. Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients.
• Participate in medication appointments, medication delivery, and accurate and timely documentation in client record.
• Provide transportation for clients using agency vehicles when required.
• Actively participate in joint case planning and coordination with MCCFL multi-disciplinary teams that may be engaged with the client as well as agency psychiatrists.
• Meet minimum client service productivity requirements as may be set by the Agency to meet requirements of outside funding and/or reimbursement sources.
• Utilize agency clinical software system to prepare current client records and reports as necessary and required. Maintain timely and coherent progress notes and plans. Ensure that client records and other documentation are up-to-date and justify the case management services provided.
• Adhere to all clinical and MCCFL program policies and procedures. Remain updated on all applicable rules and Oregon Administrative Rules (OARs).
• Participate in all team and agency meetings as scheduled. Attend local, regional, and/or state meetings as requested by Supervisor/Manager.
• Within the scope of the position, perform duties independently in the community and promote a positive image of the agency.
• Depending upon department, this classification may provide after-hours emergency services on a 24-hour, rotating basis, such as telephone consultation, crisis intervention, and pre-hospital screening examinations if qualifications for this service are met. Such duties may be required as an essential responsibility based upon budget and/or staffing levels in specific departments and/or locations.
• May provide some administrative support to the team. This may include tasks such as opening and closing case files, greeting visitors and clients, screening telephone calls, etc.
• Regular and reliable attendance; professional communication with all contacts; maintain confidentiality.
  
  

Position-Specific Essential Responsibilities of the Case Manager I or II for Mobile Crisis (This position may include any of the above-mentioned general responsibilities plus the following):

• Assist with crisis assessment, safety planning, and risk mitigation under direct supervision; assist with mobile response, completing packets to higher levels of care.
• Conduct follow-ups with clients and meet in the community with clients to collaborate care.
• Respond to law enforcement and hospital related crisis clients.
• Understand and participate in the Civil commitment criteria and process to assist the team; understand the role of Mental Health Investigator and Examiner.
  
  

Responsibilities

Position-Specific Essential Responsibilities of the Peer Support Specialist (This position may include any of the above-mentioned general responsibilities plus the following):

• Collaborate with and support teams within the CSS programs when there are absences or vacancies.
• Support client needs within CSS teams that are short-staffed or have absences.
• Check in with CSS Supervisors daily as to client and program needs, supporting where necessary.
• Learn about and maintain the unique aspects and tasks of each program in order to provide accurate and exceptional client care.
  
  

What We’ll Do

We recognize your value and will strive to keep you engaged and appreciated. The selected candidate will receive:

• Competitive salary, dependent on experience.
• 95% employer-paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB
• PERS Retirement Contribution
• 11 Holidays including 1 floating holiday
• 10 vacation days a year for non-exempt employees
• 12 sick days a year
• Education reimbursement and loan forgiveness- HRSA!
  
  

The hiring process:

• Application review
• Questionnaire (if additional information is needed)
• Panel Interview
• Possible second-round panel interview
• Conditional Offer
• DMV Record Review, if the position requires driving
• 10 Panel Drug Screen (Although recreational marijuana use is legal in the state of Oregon, you will not be considered for this position if you’re unable to pass a pre-employment drug screening due to federal regulations.)
• Criminal History check through Orchards BCU
• Reference check
• Licensure Primary Source Verification
  

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email hr@mccfl.org.