Service Writer Coordinator

SERVICE WRITER COORDINATOR

Well established, family-owned and operated, Material Handling dealership, looking for a Service Coordinator to join our team. This fast-paced full-time position is based out of our Auburn, Washington branch. We are seeking an individual who takes pride in their work and will play a key role coordinating service to the best customers in the state of Washington.

POSITION SUMMARY

Schedules service work as well as write service repair quotes and orders. Coordinates customer repairs in an organized, professional manner as well as sells additional customer services as required.

KNOWLEDGE/SKILLS/EXPERIENCE/EXPECTATIONS

Responsibilities

• Schedules and coordinate customer repairs and appointments with Service Department & Office Manager
• Works with Service Manager, Shop Foreman, Office Manager & Outside Sales representatives on incoming service workflow.
• Accurately obtains and documents all customer information and vehicle data.
• Provides customer estimates for labor and parts. If the cost of service cannot be established during the initial call, the quote remains open until approved by the Customer and Service Department.
• If additional repair work is required, this position informs, and explains the details to the customer including any associated charges in quote form.
• Establish and track service work & time promised. Customer Repair work is also coordinated with Shop Foreman and/or Office Manager.
• Follows up on progress of each repair order daily. Contact customers by telephone and/or e-mail regarding any changes in the service estimate or time promised.
• Records any and all changes on repair order(s).
• Handles customer inquiries regarding service work in process and scheduling.
• Establishes each customer's method of payment. Obtain credit approval if necessary.
• Initiates customer follow-up on additional items found in need of repair.
• Ensures common, quick repair pricing guides are up to date.
• Notifies the Customer, Service & Office Manger that work is required with estimate.
• Tracks quotes for service to ensure they are being approved and scheduled.
• Maintain accurate customer maintenance files.

Required:

• World class customer service skills.
• Excellent multitasking. listening skills and communicator.
• Must develop a working knowledge and understanding of Mid Columbia Forklift’s Safety Policy.
• PC and software proficiency as well as quickly adapt to new systems and processes.
• Participates in all available Parts, Sales. & Service training programs.
• Takes the Initiative – Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent action. Looks for and takes advantage of opportunities.
• Enjoys being part of a Team! Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts.

Education and Experience:

• High School Diploma or greater

COMPENSATION & BENEFITS

Job Type: Full-time, 8-hour shift M-F. 7:30AM To 4:00PM daily

Salary: $24.00 – $28.00 per hour

We offer a competitive salary with comprehensive benefits:

• Career advancement following proven results
• Safe Harbor 401(k) by Employer
• Health, Dental, Vision, & Prescription Insurance
• Flexible spending account (FSA)
• 8 Paid Holidays
• Vacation - progressive, based on years of service

Work Location: Auburn, Washington

All employees are expected to uphold and embody the MidCo Material Handling culture of providing “World Class” customer service while consistently maintaining a high level of integrity, ethics, and accountability. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Mid Columbia Forklift maintains a drug-free workplace, and as such, requires candidates to successfully pass a pre-employment drug test.

About Mid Columbia Your Partner in Productivity

Since 1978 we've helped businesses in Washington state get the equipment and training, they need to boost productivity, improve workplace safety, and eliminate inefficiencies. Mid Columbia is a full-service material handling dealership that covers outstanding customers in both Eastern and Western Washington with a focus on but not limited to:

• Forklift Sales, Service and Rentals both short and long-term rentals
• OSHA-Approved Training - improve safety and reduce risk with forklift and aerial lift training tailored to your operation
• Warehouse Solutions - including pallet racking, dock equipment and shelving
• Used Equipment - buy with confidence, all our used equipment includes a warranty
• Maintenance, Parts & Service - 24/7 mobile repair and quality parts.
• State of the Art Vans & Equipment

Please check us out online at http://midcolumbiaforklift.com/

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Mid Columbia Forklift is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

EEO/M/W/Vet/Disability

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $24 - $28