Parts Specialist

Mid Country Machinery, a leading heavy equipment dealer, is seeking a knowledgeable and motivated Parts Specialist to join our team. The Parts Specialist plays a critical role in supporting our customers, technicians, and sales team by ensuring the availability of parts and components necessary for the proper maintenance and operation of heavy machinery.

The ideal candidate will possess strong organizational skills, a solid understanding of heavy equipment parts, and a passion for delivering exceptional customer service. This position offers the opportunity to work in a fast-paced and rewarding environment with a team dedicated to providing high-quality equipment solutions.

Key Responsibilities:

Parts Sales & Customer Service:

• Provide expert advice and assistance to customers in identifying, sourcing, and purchasing parts for heavy equipment.
• Respond to customer inquiries regarding parts availability, pricing, and compatibility.
• Offer cross-sell and up-sell opportunities to ensure customers get the best solutions for their needs.
• Process orders efficiently and accurately, ensuring timely delivery of parts to customers.

Inventory Management:

• Assist in maintaining an organized and well-stocked parts inventory.
• Monitor stock levels to prevent shortages, and coordinate with vendors to ensure timely replenishment.
• Conduct regular stock checks and audits to ensure inventory accuracy.
• Oversee the proper storage of parts to prevent damage and ensure easy access.

Order Fulfillment & Parts Distribution:

• Receive and process incoming parts shipments, checking for accuracy and quality.
• Pull, pack, and ship parts in a timely and accurate manner for customer orders or internal use.
• Manage backorder processes and notify customers of estimated arrival times.

Technical Support:

• Assist the service department and technicians with identifying parts for repairs and maintenance of heavy equipment.
• Provide technical knowledge on parts, components, and repair procedures.
• Keep up to date with manufacturer specifications and product updates to ensure accuracy in parts recommendations.

Record Keeping & Documentation:

• Maintain accurate records of all parts transactions and inventory movements.
• Process returns and warranty claims in accordance with company policies.
• Update and maintain the computer system to track parts orders, shipments, and inventory.

Customer Relationship Management:

• Build and maintain strong relationships with customers, providing ongoing support and product information.
• Assist with follow-up on customer orders to ensure satisfaction and resolve any issues that arise.

Collaboration & Teamwork:

• Work closely with other team members, including the sales and service departments, to ensure a smooth flow of parts and equipment service.
• Communicate with vendors and suppliers to source hard-to-find parts and negotiate pricing.

Qualifications:

• High school diploma or equivalent; additional certifications or training in parts or heavy equipment is a plus.
• Previous experience in parts sales or working with heavy machinery parts preferred.
• Strong knowledge of heavy equipment parts, components, and brands.
• Excellent communication skills and customer service orientation.
• Ability to operate parts management software and other computer systems.
• Strong organizational skills with attention to detail.
• Ability to lift and carry heavy parts (up to 50 lbs) and work in a physically demanding environment.
• Ability to work independently and as part of a team in a fast-paced setting.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Parts: 3 years (Required)

Ability to Commute:

• Sergeant Bluff, IA 51054 (Required)

Ability to Relocate:

• Sergeant Bluff, IA 51054: Relocate before starting work (Required)

Work Location: In person