What are the responsibilities and job description for the Quality Assurance Support Assistant position at Mid-Cumberland Community Action Agency?
Job Title: Quality Assurance Support Assistant
Location: Gallatin, TN
Type: Full-time, 12-month, M-F
About Us
For over 50 years, Mid-Cumberland Community Action Agency (MCCAA) has been a cornerstone of support and empowerment for low-income families, children, and individuals. We are dedicated to building stronger communities through impactful programs like Head Start, home energy assistance, and USDA Commodities.
Join us and be part of a team committed to making a real, lasting difference in our community. Together, we can continue to empower those who need it most and build a brighter future for all.
What You’ll Do
- Responsible for WAP Application Processing
- Responsible for LIHEAP Regular and Emergency payment requests to Finance department
- Promptly answer and return all WAP/LIHEAP inquiries via email, phone or in person
- Manage filing system for WAP
- Attend outreach activities promoting WAP/LIHEAP
What We’re Looking For
- High School Diploma/GED
- 2 years Administrative Experience
- Attention to Detail
Why Join Us?
We prioritize the well-being of our team as much as the communities we serve. Here’s what you can look forward to as part of our organization:
- Fully Paid Insurance: We cover 100% of your Health, Dental, and Life insurance premiums, ensuring you have top-notch coverage without the worry of extra costs.
- Affordable Vision Coverage: Access vision insurance at a low cost to keep you and your family’s eye care affordable and accessible.
- Generous 401(k) Match: After just one year with MCCAA, we’ll contribute 5% to your 401(k) helping you build a secure financial future.
Join us and experience the peace of mind that comes with working for a company that truly cares about your health, happiness, and long-term success.
Mid-Cumberland Community Action Agency is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. This employer participates in E-Verify.
Job Type: Full-time
Pay: $15.91 - $18.52 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you 18 years old?
- Have you been previously employed by MCCAA?
- Are you an internal candidate? If so, have you had a corrective action plan in the last 180 days?
Education:
- High school or equivalent (Required)
Experience:
- Administrative: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $19
