IT Specialist Level 3

POSITION SUMMARY:

IT Specialist will keep the database(s) up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities extend to data integrity and ensuring appropriate response to infrastructure alerts. The IT Specialist interacts with analysts, vendors and information technology leadership.

RESPONSIBILITIES:

• Assists other members of the medical office team as required or assigned.
• Attend in house PCMH training.
• Identify computer or network equipment shortages and place orders with approval
• Provide maintenance of the vendor database management system.
• Test and convert new releases of the database management software
• On-Prem domain services administration and support
  • Active directory i. Add, disable users, groups, containers.
  • DHCP/DNS
  • Group Policy administration
  • Domain print services
• Ensure security and privacy of networks and computer systems
• Network and hardware management/support
  • Workstations/Laptops
    • Assist or manage acquisition
    • Windows imaging, asset tagging and provisioning
    • Break-fix, upgrades (RAM, hard-drives, etc)
    • Peripheral install/support (scanners, etc)
  • Printer management i. Install, configure, and maintain
  • Networking- switches, wifi access points
  • Compute and Storage- servers, SANs, V-Hosts
  • Firewalls
  • Phone and Internet services
  • Support contact, any new or change in circuit (USAC, etc), redundancy (cellular router, etc).

• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Microsoft 365
• Backup system
  • on-prem and cloud (Azure)
• End-point security
• Maintain records/logs of repairs and fixes and maintenance schedule
• Install and configure appropriate software and functions according to specification
• Develop and maintain local networks in ways that optimize performance.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging.
• Licensing and warranty/support.
• Monitor back ups
• Communicate complex technical issues in an understandable manner to non-technical users.
• Other duties as assigned.

QUALIFICATIONS:

• BS/BA in Information Technology, Computer Science or a related discipline
• Proven work experience as an IT Specialist or relevant experience
• Network certification (e.g. CompTIA Network ) preferred
• The ability to carry out the assigned duties of this position independently or with only minimal supervision.
• The ability to read medical, legal, and insurance documents.
• The ability to establish and maintain appropriate filing system for the retrieval of needed information.
• Must be qualified in Basic Life Support techniques.