Client Access Specialist

Job Description

Job Description

The Receptionist is primarily responsible for performing the administrative support and front office reception duties of the organization. This includes ensuring that public areas (including group rooms, lobby, hallway seating and break areas) are appropriately set for meetings / groups, organized and tidy.

DUTIES / RESPONSIBILITIES :

• Demonstrates a welcoming and professional demeanor in providing individualized service to all clients and guests both on the phone or in person.
• Directs incoming calls appropriately, making appointments or disseminating information and or assisting callers with general agency information as appropriate including :

Scheduling and confirming appointments

SUPERVISORY RELATIONSHIPS :

Supervised by Executive Administrator (or designee); serving administrative leadership and clinical staff as appropriate.

QUALIFICATIONS :

Must be a high school graduate with at least two years of demonstrated active front office experience; Associate's degree and / or business-related college coursework preferred. EMR experience. Proficiency in Microsoft Office and handling multi-line phone required. Must have the ability to learn and understand medical office administration policies and procedures and develop a general understanding of treatment and housing programs of MMRS. If recovering from a substance use disorder, must have a period of demonstrated sobriety to effectively carry out job duties.

BENEFITS

WORK CONDITIONS

MMRS is a healthcare provider. Additional stress and risk may be encountered during critical situations commensurate with our license and scope of practice to ensure the health and safety of our clients