Receptionist - Legal Support Staff

Receptionist

Position Type: Non-Exempt
Location: Minneapolis, MN

Introduction: MMLA is seeking a dedicated individual to be part of our dynamic team. If you’re ready to contribute your skills and compassion to meaningful work, we invite you to explore this exciting opportunity. The successful candidate will work fully in the office during the training period to ensure comprehensive onboarding and integration into our processes. The successful candidate will work fully in the office,

What’s in it for you?

• We believe in work-life harmony. This role offers the flexibility to blend remote work with in-office collaboration.
• On Fridays, the office closes at noon and employees enjoy a half-day of paid flex time.
• MMLA provides on-the-job training and mentorship, with opportunities for growth within the organization.

Why MMLA?

• We’re not just ticking boxes. We’re genuinely committed to diversity. Bring your unique identity, experiences, and perspectives—we want them all!
• Our mission? Equal justice for all. In your cover letter, tell us how your background can amplify this cause. Let’s change our lives together.
• Discrimination and harassment have no place here. We’re building a respectful, supportive workplace where everyone thrives.
• Diversity, equity, and inclusion are core values for Mid-Minnesota Legal Aid, and it is critical that we incorporate these values into all aspects of our work. We recognize the particular and highly detrimental impact of racism — and of Minnesota’s racial disparities — on MMLA’s clients and staff. We, therefore, devote special attention to issues of racial justice.

Primary Responsibilities:

• Greet and welcome clients and visitors in a professional and friendly manner.
• Answer and direct phone calls to appropriate staff members.
• Manage the reception area, ensuring it is tidy and presentable.
• Schedule appointments and maintain calendars for staff.
• Handle incoming and outgoing mail and deliveries.
• Assist with administrative tasks as needed.

Knowledge, Skills, Abilities, and Other Characteristics:

• Knowledge:
  • Basic understanding of office management and procedures.
• Skills:
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
• Abilities:
  • Handle interactions with clients and staff with empathy and professionalism.
  • Maintain confidentiality and discretion.
  • Ability to work full-time in the office.
  • Sit at a desk for extended periods.
  • Answer and speak on the phone clearly and professionally.
• Other characteristics:
  • Previous experience in a receptionist or administrative role is preferred.

Required Qualifications:

• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work full-time in the office.
• Strong interpersonal skills and a friendly, welcoming demeanor.
• Excellent organizational skills and attention to detail.
• Dedication to Diversity, Equity, and Inclusion (DEI) principles.
• Ability to answer telephone calls and speak on the telephone

Preferred Qualifications:

• Experience in a related field or specific certifications.
• Work, volunteer, or lived experience with diverse economic, social, rural, and/or cultural communities
• Proficiency in a second language, especially Spanish and Somali.

Compensation Information:

• $50,781 to $51,851 per year, depending on experience.

Application Submission:

• Interested candidates should submit their resume at https://mylegalaid.org/employment.
• If the above link directed you to our Career Page and you do not see the correct posting, we have paused or ended the application submission window.
• If you require a reasonable accommodation for completing this application, interviewing, or otherwise participating in our employee selection process, please contact Megan Cook at mcook@mylegalaid.org.
• Please direct all other inquiries to hiring@mylegalaid.org.

Mid-Minnesota Legal Aid is an Equal Opportunity/Affirmative Action employer. This position is subject to collective bargaining agreements.