Intake Specialist

Mid-Missouri Legal Services, Columbia MO

Intake Specialist

Mid-Missouri Legal Services is a 501(c)(3) not-for-profit legal services program that serves low-income people and survivors of domestic and/or sexual violence who have civil legal problems. For 45 years it has endeavored to promote equal access to justice under law to vulnerable and underserved populations. It provides legal advice and representation, advocacy, education and outreach throughout its 11-county service area to protect basic human needs and legal rights.

About the Position:

Mid-Missouri Legal Services has an opening for a full-time Intake Specialist in its Columbia, MO office. The Intake Specialist conducts interviews and collects information to complete applications for legal services; screens cases for eligibility based on MMLS priorities, policies, funding and regulations; and assists with creating case files. The Intake process is the gateway to legal services. As an Intake Specialist, you will have a direct impact on our mission by working with the MMLS team to provide through, accurate, and efficient intake services to applicants.

Duties and Responsibilities:

· Assist applicants through the eligibility screening process by phone, through online intake channels, and in-person to determine eligibility for MMLS services.

· Enter confidential client information into the intake form in MMLS’ case management system and enter time and case notes records in MMLS’ electronic case management system.

· Follow MMLS’ policies, priorities and procedures to determine whether the applicant fits case criteria and income guidelines.

· Provide referral information to applicants who are found to be ineligible for MMLS services or do not have a legal issue MMLS handles.

· Create a file for eligible applicants to pass on to staff attorneys for review, and send non-representation letters requesting necessary documentation and informing applicant of next steps in the process.

· Develop a thorough understanding of the case types handled by MMLS, regulations, and the eligibility guidelines for various funding sources and stay abreast of changes.

· As needed, assist staff attorneys with the tasks of sending opening packets to clients, drafting simple documents, organizing files, closing files and other supportive tasks.

· Assist with receptionist/front desk duties including answering phones, rotating receptionist duties during lunch, maintaining supplies and forms at work stations, copying documents for clients and opening and sorting mail.

· Other duties as assigned.

Qualifications:

· 1-2 years of prior experience in customer service, intake, or telephone service in a high call environment.

· Excellent interpersonal communication and organizational skills.

· Ability to work well under pressure.

· Ability to interact with applicants, clients, staff, community partners, and the public in an empathetic, supportive, professional and welcoming manner.

· Strong attention to detail.

· Ability and comfort level with collecting personal and confidential information from applicants.

· Commitment to legal services’ mission.

MMLS offers a professional and friendly environment and fosters good work-life balance. MMLS provides an excellent benefit package, including fully paid health, dental, long term disability and life insurance premiums; generous holiday, health leave and vacation days; and employer contributions to the MMLS 401(k) plan.

How to Apply:

Please submit cover letter, resume, and three references by email to admin@mmls.org. Applications will be considered on a rolling basis. MMLS is an equal opportunity employer and dedicated to diversity in its staff.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person