Deposit Services Representative

Position Overview The Deposit Services Representative is responsible for the checking and/or savings and certificates of deposit function including but not limited to: non-sufficient funds processing, stop payments, non-post resolution, large dollar check verification, IRA & HSA support, returned deposit item processing, customer service and research. The Deposit Support Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. This individual will also assist with a variety of operational tasks, crucial for the success of the Deposit Services Department. Essential Duties and Responsibilities Performs a variety of duties to support the deposit services function. Processes time sensitive transactions. Performs research and error correction. Follows all Red Flag procedures. Prepares, scans, and indexes financial documents. Supports correction and maintenance to customer profiles, portfolios and accounts. Verifies maintenance changes. Completes processing for account charge off and collection assignment and tracking. Responds to inquiries relating to the deposit services function, requests from customers, other personnel, etc., within given time frames and within established policy. Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. Ancillary Duties Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. This position requires providing backup departmental support. Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely to test and support live Disaster Recovery situations. Regular and predictable attendance is required. Education & Qualifications A high school diploma or equivalent; training relating to deposit accounts and account ownership. A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills. Equipment/Machines Computer (and a variety of financial related software systems) Telephone Printer/copier/scanner Calculator Fax Machine Token-based access security devices Personal laptop or computer with sufficient bandwidth and virus and malware protection

Salary : $34,000 - $49,000