What are the responsibilities and job description for the Service Operations Coordinator position at Mid-State Mechanical of Vero Beach?
About Us:
Mid-State Mechanical is a leading mechanical contractor specializing in commercial HVAC services. We are looking for a highly organized and proactive Service Operations Coordinator to oversee service scheduling, technician dispatching, and administrative support. This role is essential to ensuring efficient operations and excellent customer service.
Key Responsibilities :
Operational
- Maintain accurate customer, property, job, and visit information in the dispatching system.
- Schedule service appointments and assign/dispatch technicians with input from the Service Manager.
- Manage customer relationships from initial contact to job completion.
- Ensure accurate timekeeping for service personnel.
- Oversee and enforce compliance with the company Fleet Program.
- Provide administrative support to the Project and Estimating Teams to ensure timely compliance with submissions and project schedules.
Procurement
- Ensure accurate item and cost details in the procurement system.
- Assist the Procurement Manager in maintaining, distributing, and costing inventory.
Administrative
- Assist Senior Management with administrative tasks as needed.
Other Duties
- Perform other duties as assigned to support company operations.
Requirements:
- Excellent communication, interpersonal, organizational, and time management skills
- Proficiency in office software (MS Office Suite, dispatching/inventory software preferred)
- 7 – 10 years of progressive work experience
- Familiarity with construction or HVAC is preferred but not required
- Standard hours: 8 AM – 5 PM (overtime may occasionally be required)
Why Join Us?
- Stable and growing company with a strong reputation in the industry
- Opportunity for professional development and career growth
- Team-oriented and supportive work environment
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $23 - $25