What are the responsibilities and job description for the CALL CENTER AGENT position at Mid State Orthopaedic & Sports Medicine Center?
Essential Job Responsibilities:
· Answers and triages inbound calls in a high volume call center.
· Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
· Receives and forwards patient requests to appropriate clinical staff in a timely manner.
· Enters patient information into the EHR system.
· Recognizes and escalates complex issues to the Call Center Manager for guidance.
· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
· Performs other duties as assigned.
