Case Manager - ARCHES Family Day Center

The ARCHES project wants a Case Manager to join their team! This position is located at the ARCHES Family Day Center which provides affordable and stable housing resources to families who experience chronic homelessness. The person in this position will work closely with families to conduct assessments that identify their needs, strengths, and resources. Based on these assessments, they develop individualized goals and collaborative crisis response plans, while working with program staff to connect families to the resources they need. Case Managers will coordinate and maintain a healthy relationship with other community providers to ensure each client gains access to the appropriate services.

Candidates must submit applications by 3/14/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION And/or EXPERIENCE

• High School Diploma or GED.
• Four years of relevant social services experience, including working with children, youth or families required.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Equivalent combination of education and experience may be accepted.
  
  

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.
• Candidate must pass comprehensive MWVCAA and ODHS background screenings prior to employment.
  
  

Knowledge, Skills, & Abilities

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Must demonstrate excellent planning, organization, and time management skills.
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.
  
  

ESSENTIAL DUTIES and RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Meets with families to perform assessments and surveys that determine resident needs, strengths, and resources.
• Develops individualized goals and action plans for families based on each assessment/survey.
• Develops collaborative crisis response plans for families.
• Works with program staff to identify resources that will support each family's individual needs, goals, and desired outcomes.
• Completes documentation to track the interactions with clients and accurately enters the information into a data system.
• Maintains detailed and up-to-date case notes along with organized and complete resident files.
• Establishes and maintains an active working relationship with the Oregon Department of Human Services and other relevant community partners.
• Utilizes trauma-informed practices and de-escalation techniques to assist participants during heightened interactions.
• Attends and engages in required annual trainings.
• Provides program support, such as cleaning, site upkeep, laundry and supportive services.
• Provide client engagement and assistance, including answering the telephone, and monitoring client and facility safety.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Other duties as assigned.
  
  

Supervisory Responsibilities

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling office equipment.
• Occasionally operates a motor vehicle as needed to perform duties at sites or client locations. Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgment and quick decision-making skills in response to guest or client incidents.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressures of frequent demands for attention, time, and work tasks.
  
  

WORK ENVIRONMENT

• Varying shift demands, including day and evening. May require fluctuations in the work schedule.
• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Occasional exposure to trash, bodily fluids and malodorous air.
• Driving in all weather conditions.
• This position requires on-site work and is not eligible for remote work.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).
  
  

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

• MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.
• This is a partial list of essential duties and responsibilities. To review the full job description, download below.
  
  

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.

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