Case Manager - ARCHES Marion County Rapid Rehousing

The Rapid Rehousing Case Manager is a grant-funded position focused on providing case management and rental assistance to homeless individuals, families, and youth in Marion and Polk Counties. The person in this role will provide direct services to individuals, which include; eligibility screening, program enrollment, participant follow-ups and check-ins. Case managers will also be responsible for processing required paperwork, data entry and other general program supports. This position will directly align with the Housing First initiatives. This is a grant-funded position contingent upon the continuation of program funding.

Candidates must submit applications by 1/31/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.

• Four years of relevant social services experience.

• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.

• Equivalent combination of education and experience may be accepted.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handler's Card or ability to obtain within 30 days.

• Candidate must pass pre-employment and random drug screenings.

• Candidate must pass Oregon Department of Human Services background check prior to employment.

• Candidate must pass comprehensive MWVCAA background screening prior to employment.

KNOWLEDGE, SKILLS, & ABILITIES

• Must possess computer skills including Microsoft Outlook, Word, and Excel, data entry, and internet applications;

• Effective customer service, phone skills, as well as writing and appropriate email etiquette.

• Must possess time management skills, meet deadlines, and process cases accurately with a sense of urgency.

• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.

• Must be willing to work day, evenings and weekend shifts as needed.

ESSENTIAL DUTIES and RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the distribution of rapid re-housing and barrier removal funds. Ensures clients have access to housing assessments and resources.

• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and financial assistance.

• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.

• Develops Individual Service Plans that identify participant needs, barriers, and strengths.

• Establishes and maintains an active working relationship with community partners.

• Provides support for client-tracking, service delivery, follow-up reporting, maintaining strict confidentiality.

• Attends and engages in required annual trainings.

• Maintains full compliance with all federal, state, and grant program/funding requirements, remaining in compliance with the regulations of all funding streams.

• Maintain high standards for data quality and compliance performance.

• Works cooperatively with other agency programming to ensure quality and timely client service delivery.

• Complies with agency quarterly and annual reports.

• Complies with all Agency policies, including finance, administration, and safety and health policies.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Maintains calm disposition when clients or others may become escalated .

• Regulates emotions during interactions with escalated clients and

• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.

• Specific vision abilities required by this job include close vision and ability to

• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50

• Manual dexterity for handling office

• Able to physically and mentally tolerate escalated, and occasionally destructive behavior from clients. Able to de-escalate others and respond calmly, and lead others in a crisis.

• Ability to proceed independently in accordance with Agency and program policies, guidelines, and initiatives.

WORK ENVIRONMENT

• This position requires on-site work and is not eligible for remote work.

• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• Exposures to trash and potential

• Indoor work environment with frequent interruptions and demands. Occasional outdoor environment.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.