What are the responsibilities and job description for the Credit and Returns Coordinator position at MIDAS CHAIN INC?
Job Description
The Credit & Returns Specialist is responsible for the smooth processing of returns and credits for all sales channels at Midas Chain Inc. This role reports directly to the Chief Financial Officer (CFO) and works closely with the Distribution team on quality control and product information.
Key Responsibilities
- Return and credit processing via SAP system within expected timeframe
- Inventory preparation for return to stock
- Customer return investigation, processing, and transfer coordination using established SOPs
- Merchandise disposition, including non-genuine product identification, and exchange processing via SAP
- Timely and accurate internal and external customer request fulfillment
- Interdepartmental communication for situational return investigations
- Response to returns-related emails and internal department inquiries
- Accurate item return to stock through collaboration with distribution counterparts
- Inventory discrepancy identification, investigation, and resolution
- Compliance with safe work procedures
- Collaboration with Sales and Customer Service teams for wholesale, major, and independent sales
- Confidential customer information protection
- Workload plan execution and adjustment under department leadership and team guidance
- Additional duties as required
