What are the responsibilities and job description for the Property Solutions Implementation Coordinator position at Midco?
Description
This position can be located anywhere in the Midco footprint.
JOB PURPOSE :
Process and coordinate new, upgrade and renewal Property Solutions agreements for Multi-Dwelling Unit (MDU) customers. Act as a liaison for all applicable parties to ensure onboarding activities meet or exceed the customer's expectations and company quality standards.
KEY FUNCTIONS :
- Fulfill Multi-Dwelling Unit (MDU) contracts for data, video, voice and revenue share products for the entire complex including non-MDU spaces such as an office or fitness room while working closely with the customer (property owner)and all internal departments involved.
- Ensure all contracts are in compliance with product catalog, company policy and regulatory requirements.
- Coordinate site surveys, installs, and other onboarding activities directly with external customers, property owners and / or managers, vendors and internal departments as required to ensure on time delivery.
- Work directly with customers, as well as vendors, to determine pertinent details regarding their service configuration and coordinate all install, testing and training dates needed during the onboarding process.
- Initiate and monitor capital, construction and installation projects related to assigned service orders.
- Facilitate customer relocations, renewals, and service changes as they occur.
- Provide assistance to Account Executives including, but not limited to : compiling missing information or forms required to install services, answering process questions, and helping navigate the Customer Relationship Management (CRM) system.
- Serve as the customer and Account Executive's point of contact acting as a liaison between them and other internal departments, facilitating the flow of information.
- Proactively contact customers following installation to ensure customer satisfaction.
- Ensure special provisions, requests, or instructions are recorded and executed per the signed contract.
- Accurately document customer interactions in a timely manner according to company and departmental policies and procedures.
- Manage multiple customer projects at the same time.
- Adhere to Midco's privacy guidelines to ensure each customer's privacy.
- Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATION :
WORK ENVIRONMENT AND PHYSICAL DEMANDS :
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Midco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com / Federal Posters .
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
