What are the responsibilities and job description for the Systems Support Specialist I (Cochran Campus) position at Middle Georgia State University?
About Us
Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.
Job Summary
This position provides specialized support for personal computers, printers, audio-visual equipment, and other hardware and software systems.
Responsibilities
Reactive Maintenance (40%) -
Installs, maintains, and repairs faculty and staff hardware; relocates computers and printers as needed.
Installs and manages local and networked printers; replaces toner cartridges as needed.
Installs, upgrades or repairs faculty and staff software issues; removes problem software programs; scans for and removes viruses, malware and spyware.
Performs related duties as assigned.
Preventive Maintenance (30%) -
Evaluates and recommends hardware and software upgrades as appropriate; plans, tests, evaluates and installs equipment and software.
Researches, organizes and prioritizes a list of users requiring system upgrades.
Installs, maintains, troubleshoots and repairs computer lab hardware, software and peripherals.
Customer Support (30%) -
Assists students/staff with password and login issues.
Assists students, faculty and staff with network and wireless connection issues.
Provides information technology and audio-visual support for classrooms and campus events.
Required Qualifications
Educational Requirements
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Required Experience
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Knowledge, Skills, & Abilities
Knowledge of the installation, maintenance and repair of computer hardware, software and peripherals.
Knowledge of the installation, maintenance, repair and operation of audio-visual equipment.
Knowledge of IT customer support principles and practices.
Knowledge of network and server administration principles.
Skill in the provision of customer support services.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Institutional Values
Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning
Equal Employment Opportunity
Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Other Information
This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:
- Health insurance
- Dental
- Vision
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Life Insurance
- Sick Leave
- Vacation Leave
- Parental Leave
- Retirement
- Employee discounts
- Tuition reimbursement
Background Check
Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.
