Community Manager - Mosby Poinsett

Middleburg is currently hiring for an energetic Community Manager to maximize the performance and to lead operations in building and motiving a high-performing team. This position is also responsible for the excellent customer service in the daily management and coordination of all aspects of apartment community operations; maximization of cash flow while preserving assets; achievement of budgeted NOI; providing a quality living environment for residents; and leading by example.

The essential duties and responsibilities of the Community Manager are as follows:

Financial:

• Responsible for achievement of net income, revenue growth, rent collection, and property financial performance compared to the annual operating budget.
• Responsible for timely rent collection, minimizing delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
• Responsible for all OneSite input & report functions; accuracy and timely preparation of leasing activities, A/R cash receipts, statement of disposition, A/P invoices, monthly closing procedures, late fees, and renewals.
• Develop cost saving strategies to reduce budgeted expenses including utilities, pool, landscaping, flooring, window coverings, turnover items, maintenance supplies, office supplies, payroll, resident activities and marketing programs.
• Development of an annual operating budget and business plan.
• Monitor all revenue transactions, check endorsements, no cash policy and daily deposit procedures.
• Accurate and timely preparation of statement of security deposit, rent payment deposits, payroll documents, accounts payable and Profit & Loss Variance.
• Reduce Bad Debt Loss by ensuring daily deposits, contacting residents to collect unpaid rent, collecting late charges, processing unlawful detainees & file evictions, preparation of collection documents, court appearances.
• Analyze income and expenses, traffic, 30-60-90-120 lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
• Recommend and monitor all capital improvements, deferred maintenance and upgrade programs. Monitor and direct service operations to ensure turnover and make readies preventative maintenance tasks are completed and on schedule.
• Review and analyze all bid summaries for purchase of goods and services per the contract process. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
• Daily review of collections and delinquencies. Process delinquencies according to policy.
• Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions.
• Monitor and direct service operations to ensure vacant apartments are in market ready condition with a less than 3-5 day downtime for preparation of market ready apartments to be defined turn for upgrade units and ensure it would pass the “white glove” test.

Marketing:

• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
• Monitor daily move-in/move-out reports; verify accuracy and completeness of lease packages, follow-up daily on all notices to vacate to determine reason for moving and the possibility of renewal. Ensure timely processing of move-outs.
• Verify weekly traffic sources, follow up on customer status and closing ratios and implement programs and team development plans to improve results.
• Evaluate team members to overcome barriers of reaching closing ratio and shopping report score goals and develop & implement corrective action plan.
• Ensure all residents are on a current lease and that the lease expiration and rental increases are strictly adhered to.
• Monitor compliance with Fair Housing regulations, HUD regulations if applicable, and other laws as they relate to property specific guidelines and occupancy standards.
• Review resident retention programs and modify to meet resident needs and improve retention.

Customer Service/Safety:

• Daily inspection of the property and market ready units for curb appeal, safety and over-all condition.
• Monitor and direct service operations to ensure service requests are completed within defined timeframe, and curb appeal standards are met.
• Responsible for performance of safety and risk management functions including monthly safety meetings.
• Assess property worker’s compensation and safety standings and recommend action plan to reduce injuries, damages, loss and claims.
• Provide excellent customer service by answering phone by 3rd ring; with same day or maximum 24 hour follow up, and by having a courteous and professional attitude toward all customers.
• Available for emergencies, on-call duties, resident functions, and weekends.

People Development:

• Recruit and select team members by understanding and adhering to the selection process policies and procedures.
• Train, coach, and mentor team members; ensure team members receive the necessary training to adhere to company policies and procedures.
• Create a team environment: hold daily team meetings; manage by establishing realistic goals and foster open communication.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews and informal monthly reviews. Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations.
• Lead by example. Accept responsibility for all actions on the property and hold direct reports accountable. Keep files, desk, office and calendar organized.
• Perform other duties as required.

Minimum Experience/Training/Education:

• Bachelor’s Degree (BA or BS)
• ARM, CPM, CAM, CAPS or other applicable industry designation preferred.
• At least 3 years property management experience.
• 2 years of experience in the property management, hospitality, or retail industries.
• Knowledge of budgets and financial statements as well as the ability to work within budget guidelines, and computerized accounting experience.
• Proficient computer skills in a Windows environment, including property management software (OneSite preferred)
• Sales, customer service, and marketing experience
• Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management.
• Excellent English communication skills, both verbal and written.

Physical Requirements:

This position primarily performs office work. Requires the use of computers and telephones. Requires walking and climbing steps for property tours and kneeling and bending for access to files. Occasionally requires lifting 20 pounds or less. May require driving of golf carts.

Work Schedule & Location:

Will normally work a Monday-Friday schedule; Available for emergencies, on-call duties, resident functions, and weekends: hours may vary to meet the business needs of the property. This property is in Atlanta, GA.

What we can offer you:

• Great benefits – We offer 100% paid medical insurance coverage for our Employee only medical plans & subsided options for additional family members Medical, Dental and Vision plan options, Paid time off, Paid volunteer time off and paid holidays, 401(k) match, Employer paid Life and AD&D insurance coverage, and educational reimbursement.
• A job that challenges you – Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture - We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Middleburg Communities is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 2 years (Required)
• Property Management: 2 years (Required)

Work Location: One location