Onboarding Program Manager

Overview

Brief Description

Middleburg is a vertically integrated real estate investment, development, and construction firm specializing in attainable rental housing across the southeastern United States since 2004.

The Onboarding Program Manager is responsible for the smooth onboarding, integration, and continuous development of new employees across the organization. This role goes beyond initial onboarding, with a strong emphasis on long-term employee growth, training, and career pathing from day one. As a key member of the People & Culture team, the Onboarding Program Manager works closely with hiring managers and division leaders to ensure that new hires are not only integrated smoothly but also have clear, achievable paths for growth, learning, and success within the organization.

The ideal candidate is a critical thinker, problem solver, experienced facilitator, and a relationship builder who excels at designing onboarding programs while promoting a culture of continuous learning and career development. The candidate will have exceptional project and program management skills and the ability to navigate autonomously in a fast-paced, ambiguous, and matrixed environment. This position will provide a great opportunity to influence the career journey of new hires while aligning with Middleburg’s long-term organizational goals.

This full-time, in-person position is located in the Vienna, VA office and reports directly to the VP of People & Culture.

Essential Duties and Responsibilities:

Onboarding Design, Coordination, & Facilitation:

• Lead the onboarding process for all new employees, ensuring a seamless, engaging experience that encourages continuous learning and growth from the start.
• Develop and deliver tailored onboarding programs for different roles, ensuring new hires are equipped with the necessary knowledge, skills, and resources to be successful.
• Implement and manage the Entry-Level Rotation Program for new college graduates, fostering skill development across various departments to expand their exposure to different career paths.
• Coordinate and deliver orientation sessions, specialized training programs, and introductions to key team members and departments that align with long-term career progression.
• Oversee and enhance the onboarding process, integrating career pathing discussions and development opportunities into new hire experiences to ensure alignment with their career goals.
  
  

Collaboration with Leadership and People & Culture Team:

• Partner with division leaders and hiring managers to align onboarding goals with individual and departmental growth plans, ensuring clarity in onboarding goals, expectations, and timelines.
• Develop role-specific onboarding plans that emphasize not only job skills but also training resources and career development pathways.
• Ensure compliance with all legal and regulatory requirements related to new hire documentation and training.
• Responsible for creating and maintaining new hire documents in UKG and employee files.
  
  

Employee Engagement & Development:

• Serve as a point of contact for new hires, providing support and guidance as they transition into their roles.
• Promote a positive employee experience by maintaining ongoing communication and feedback throughout the onboarding process and beyond.
• Monitor employee progress through the onboarding phase and check in at key milestones, ensuring new hires feel supported in their career journeys.
• Support the creation of internal career development resources and mentoring programs that guide new hires on their potential career paths within the organization.
  
  

Process Improvement & Reporting:

• Regularly evaluate the effectiveness of onboarding programs, gathering feedback from new hires, managers, and leaders to continuously improve the overall experience.
• Oversee and analyze feedback from surveys conducted at key milestones (30, 60, 90 days, 1 year) to refine the onboarding process.
• Maintain accurate records of onboarding activities, including tracking completion of orientation, training modules, and required documentation.
• Ensure that all mandatory training is completed during the onboarding phase.
• Provide regular reports on onboarding outcomes, new hire retention rates, and feedback to People & Culture and leadership teams.
  
  

Culture & Brand Ambassador:

• Act as a cultural ambassador, promoting the core values, mission, and vision of Middleburg to new hires and help new hires understand how they contribute to the success of the organization and creating a positive working environment.
• Foster a welcoming environment that supports employee retention and engagement from day one.
• Manage and maintain welcome swag kits and inventory, ensuring each new hire feels appreciated and supported as they embark on their career journey at Middleburg.
  
  

Requirements

Required Skills/Abilities:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 3 years of experience in onboarding, training, or human resources with a focus on long-term career pathing and employee development.
• Proven experience in designing and implementing training programs that promote both immediate onboarding success and long-term career growth.
• Strong organizational skills with the ability to manage multiple priorities and deadlines across various communities.
• Excellent interpersonal and communication skills, with the ability to build relationships with new hires and stakeholders at all levels.
• Experience with HRIS systems and onboarding platforms; proficiency in Microsoft Office Suite.
• High attention to detail, particularly when managing sensitive documentation.
• Creating presentations, writing and facilitation skills; instructional design experience preferred.
• Experience with implementing and delivering a varied set of approaches to onboarding training within an organization.
• Ability to work independently and collaboratively across multiple departments and organizational levels.
• Strong problem-solving and critical thinking abilities.
• Passion for fostering positive employee experiences, employee development, and building a welcoming work environment.
• Proactively build great working relationships with employees at all levels of the organization.
• Ability to maintain confidentiality with sensitive data.
• PHR or SHRM-CP certification, preferred.
• CLDP certification, preferred.
  
  

Summary

What we can offer you-

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you-Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.
  
  

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.

Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.

https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.