What are the responsibilities and job description for the IT Desktop Support Technician position at Middlesex Health?
IT Desktop Support Technician
Hours: Full-Time/40 hours
Shift Details: Days
Position Summary:
The IT Desktop Support Technician is responsible for providing in-house level 1 & 2 technical PC hardware and software support for over 3500 associates across Middlesex County.
Key Responsibilities:
- Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software
- Running infrastructure cabling between workstations and communication closets
- Document accurate and detailed descriptions of all incidents and/or requests in our Incident Management System to resolution
- Provide efficient and friendly customer service at all times
- Investigate new technologies and advocate for their adoption
Minimum Qualifications:
- 2-year IT degree or equivalent experience
- Proven analytical and problem-solving skills with the ability to conduct research into a wide range of computing issues
- Ability to present ideas in user-friendly, business-friendly and technical language.
- Strong customer service and both written and verbal communication skills
- Must be dependable, well-organized and detail-oriented
- Ability to operate tools, components, peripherals, and testing accessories for PC’s and related hardware
- Ability to travel occasionally and go to remote sites to handle support issues
Preferred Qualifications:
- Hands-on experience with PC operations
- IT Certifications are desirable (Ex. A , Network , MCP, HDI, ITIL, etc.)
- Working knowledge of a range of diagnostic utilities and procedures to safeguard customer data retention
Comprehensive Benefits Offered:
- Competitive and affordable health benefits (total rewards package)
- 403(b) retirement plan with company matching
- Paid holidays, time off and sick time
- Wellness rewards program
- Quick commute access from I-84, Route 9 and surrounding areas
- Free parking with shuttle drop-off service
- …and much more!
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
