What are the responsibilities and job description for the Switchboard Operator position at Middlesex Health?
Switchboard Operator
Hours: Per Diem
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Position Summary:
The Switchboard Operator is a front-line position requiring exceptional customer service and telephone etiquette skills to ensure that consistent, quality service is being delivered every time. This position functions in accordance with established policies, procedures and hospital standards.
Key Responsibilities:
Accurately utilize the features of the switchboard consoles, headsets, telephones and other related equipment
Answer all calls and respond to requests in a timely, professional and accurate manner
Utilize computer technology to initiate both numeric and alpha pages for routine and emergency situations and record all emergency codes in accordance with established policies
Monitor alarms located in the switchboard and notify appropriate personnel as required
Respond quickly and accurately to STAT and other emergency situations
Maintain confidentiality, security and integrity of patient and organizational data
Ensure release of information is consistent with privacy policies
Performs other duties as assigned by department management
Minimum Qualifications:
High School Diploma or equivalent
Demonstrated telephonic customer service experience, preferably in healthcare, is required
Previous switchboard experience is preferred
Excellent listening, verbal and written communication skills
Accurate data entry and basic typing skills
Benefits of Working at Middlesex Health
When you choose Middlesex Health, you have chosen a health care system that strives for excellence in patient care as well as employee satisfaction. In fact, we firmly believe they go hand-in-hand. Middlesex Health offers competitive salaries and a wide array of additional benefits.
