What are the responsibilities and job description for the STABILIZATION CASE MANAGER, DORCHESTER MA position at Middlesex Human Service Agency?
Role : The Stabilization Case Manager's responsibilities encompass all aspects of case management, proper file compliance, adherence to applicable rules / regulations, ongoing evaluation / assessment, crisis intervention, housing-based dispute resolution, ongoing goal plan development and monitoring, referral services, housing retention, placement, and advocacy.
Responsibilities :
Provide stabilization services for a minimum of 30 families for 24 months post-shelter exit
Accurately complete required documentation in a timely manner and on an ongoing basis
Maintain and consistently update Client case files, in compliance with program policies / procedures
Utilize the Efforts to Outcomes (ETO) program to record all case notes, client assessments, touchpoints, demographic information and other functions, as needed
Ensure that all ETO data is up-to-date and accurate at all times
Create and enforce Stabilization plans and provide progress updates every 30 days, which includes goal-setting and monitoring of reasonable timelines for completion
Maintain regular contact with Stabilization Clients through office visits, email / phone communication, and field visits
Monitor school attendance and educational progress for each school-age child in the family
Maintain monthly communication with Stabilization Client landlords to confirm that the family is paying rent and to identify and potential issues
Work with Stabilization clients to address and respond to issues raised by landlords, community members, and professional service providers
Assist Stabilization Clients in accessing and utilizing any public or private resources to support housing retention, as needed
Exercise knowledge of Agency and program policies / procedures (including applicable policies / procedures issued by DHCD, MBHP, local housing authorities and / or other funders and program administrators)
Ensure Client compliance with applicable policies / procedures and inform supervisor(s) of a Client's failure to comply
Maintain and develop referral sources and support networks
Prepare various types of disciplinary documentation, including Non-Compliances, Serious Incident Reports, Internal Warnings and warning letters.
Advocate for Clients in areas of need, including health, housing, education, counseling and others
Attend important appointments with Stabilization Clients as needed, including housing court hearings and landlord mediation.
Provide crisis intervention, including non-physical de-escalation, emergency troubleshooting and problem solving, reporting to proper authorities
Schedule and participate in case conferences with clients, supervisors, professional service providers and / or other appropriate individuals
Supervise Emergency Shelter Client move-ins and move-outs, as needed, and complete necessary unit condition, move-out and / or transfer paperwork
Conduct monthly unit inspections for a minimum of 25 Emergency Shelter scattered site units
Assist in the completion of verbal and written 51-A reports for suspected child abuse and / or neglect
Accurately complete timely incident reports and notify supervisor(s) in the event of emergencies, in accordance with the chain of command
Abide by all MHSA policies regarding boundaries, strict confidentiality and ethical standards at all times
Requirements / Qualifications :
- Bachelor's Degree preferred or three (3) years of relevant experience
- Knowledge of homelessness issues
- Excellent written / verbal / computer skills
- Ability to work as part of a dynamic team
- Ability to manage multiple tasks while working with a diverse population
- CPR / AED / First Aid certified (MHSA will provide training opportunity)
- Demonstrated reliable attendance and punctual reporting for work
- Valid driver's license
- Reliable personal transportation
- Bi-Lingual (English-Spanish) preferred
- Satisfactory CORI / SORI reports at all times while employed by MHSA
