What are the responsibilities and job description for the Experienced Automotive Sales Consultant position at Middletown Chevrolet?
Job Summary: Sales Consultants are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.
About Us: Middletown Chevrolet is one of the fastest growing auto dealerships in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Middletown Chevrolet, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity!
Sales Consultant Responsibilities:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Sales Consultant Requirements:
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
Middletown Chevrolet is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.