What are the responsibilities and job description for the Service Writer/Advisor position at Middletown Tractor Sales?
Since 1952, Middletown Tractor Sales has been providing sales, service and parts for the iconic tractor brand, John Deere. Now with four locations in West Virginia and Pennsylvania, this third generation, family owned business is thriving! In addition to John Deere, we offer Stihl, the number one selling brand of hand-held equipment, alongside other great names such as Honda, Alamo, Tiger and now even Ventrac. We pride ourselves on tradition which includes our Vision, Mission and Values that drive everything we do. For over 70 years Middletown Tractor Sales has been serving customers with our Hometown Advantage. Would you like to join our family?
Responsible for all work flow through the service counter by providing excellent service to customers, getting detailed information from customers for work order repairs and troubleshooting repairs via phone.
Responsibilities:
· Greet all incoming customers in a professional, courteous manner, and continuously strives to increase customer satisfaction
· Fields internal & external inquiries and incoming telephone calls and responds in a courteous, Professional manner.
· Maintain a professional appearance and attitude at all times.
· Opens work orders for customers bringing equipment in for service.
· Prepare work orders for review by service management for billing by checking grammar, apply MST’s, reconcile hours, and close to proper GL account
· Close work orders and accept customer payment on billings.
· Load and unload customer equipment and tag incoming equipment.
· Be on time and at work as scheduled.
· Acknowledge and adhere to all guidelines and policies as described in Middletown Tractor employee handbook.
· Foster and maintain excellent relations between customers and dealership.
· Maintain Service Department filing and records and scanning of documents.
· Updates customer profiles using equipment, hours, or other information from the customer work orders
· Communicate well with other employees and be a team player.
· Responsible for the scheduling of pickup and delivery of all equipment.
· Update the Customers directions and enter into computer.
· Perform other miscellaneous duties as assigned.
· Maintain clean and organized work space.
Experience, Education, Skills and Knowledge:
o 2 Years’ Experience in similar role
o Basic knowledge of accounting practices
o Must have proficient computer skills and the ability to use standard desktop load applications such as Microsoft Office and internet functions
o Knowledge of office procedures
o General understanding of mechanical/technical terms is preferred
o High School Diploma or equivalent experience
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $35,000 - $45,000
