What are the responsibilities and job description for the Service Writer/Advisor position at Snyder Brothers Automotive, Inc.?
Job Title: Service Writer / Advisor
Position Type: Full-Time
Experience Required: At least 1 year in Automotive Service Writing/Advising
Join Our Team at Snyder Brothers Automotive!
Snyder Brothers Automotive is a small, family-owned shop that takes pride in providing honest, high-quality auto repair services. We’re looking for a friendly and knowledgeable Service Writer / Advisor to be the bridge between our customers and our team of skilled technicians.
If you love helping people, keeping things organized, and working in a fast-paced shop environment, this could be the perfect fit for you!
Responsibilities:Customer Service:
- Greet customers and assist with their auto service needs.
- Explain repairs and maintenance in a way that’s easy to understand.
- Provide clear and accurate estimates while keeping customers updated on their vehicle’s progress.
Service Advising & Scheduling:
- Schedule appointments and manage repair timelines efficiently.
- Communicate with customers about their vehicle’s status and any additional services needed.
- Prepare repair orders, including parts and labor costs.
- Follow up with customers to ensure satisfaction.
Shop & Inventory Management:
- Work with our technicians to ensure repairs and services are completed on time.
- Maintain inventory and order parts as needed.
- Build and maintain strong relationships with suppliers and vendors.
Qualifications:
- At least 1 year of experience as a Service Writer / Advisor in an auto repair shop.
- Friendly, professional, and customer-focused attitude.
- Strong organizational and problem-solving skills.
- Ability to use automotive management software and Microsoft Office.
- A team player who enjoys working in a family-oriented environment.
Education:
- High school diploma or equivalent required.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Automotive service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Pittsburgh, PA 15205 (Required)
Work Location: In person
Salary : $20 - $25