National Trainer – Water Products KWHA

Midea America Corp., is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.

To help meet our goals for growth in North America Midea is looking for a National Trainer who will be responsible for developing, coordinating, and delivering technical and sales training programs nationwide. This role focuses on equipping employees, contractors, distributors, and sales teams with the knowledge and skills necessary to install, troubleshoot, and maintain water heating, softening, and other water systems. The Trainer will support customers by guiding installation processes, providing insights into costs and considerations, and collaborating with engineering to troubleshoot issues. The ideal candidate brings a robust technical background in HVAC or plumbing, strong communication skills, and the ability to engage diverse audiences with varied levels of expertise.

Candidate must be willing to frequent travel nationwide and to Canada for in-person training sessions and technical support. Travel will account for roughly 50% of the position. Candidate must also have the ability to lift and carry training materials and equipment, up to 50 pounds.

Essential Job Responsibilities:

• Design and deliver engaging training sessions on water heater installation, maintenance, troubleshooting, and product features for a wide range of audiences.
• Develop and maintain training materials, including presentations, manuals, and hands-on labs, ensuring that content is accurate, up-to-date, and aligned with the company’s brand and technical specifications.
• Tailor training content to various learning styles and levels, from novice technicians to experienced contractors and sales representatives.
• Set up training events and coordinate the people who deliver the training.
• Provide troubleshooting support and technical expertise during training sessions and as field questions arise.
• Stay current on product innovations, industry trends, and competitor offerings to ensure training programs are relevant and competitive.
• Travel to customer sites, distributor branches, and company offices across the country to conduct on-site training and provide hands-on support.
• Collaborate closely with product managers, engineering teams, and customer service to ensure training content accurately reflects current product capabilities and support strategies.
• Act as a liaison between field personnel and engineering teams, assisting with diagnostics, addressing field issues, and sharing real-world installer feedback on existing and new product designs.
• Collect and analyze feedback from training sessions to continuously improve content, delivery, and overall program effectiveness.
• Track and report on training activities, participant feedback, and outcomes to measure success and identify areas for improvement.
• Manage the training schedule, coordinating with regional teams to align training events with business goals and availability.
• Ensure all necessary materials, tools, and equipment are prepared and in excellent working condition for each training session.

Qualifications:

• Associate or bachelor’s degree in a relevant field (e.g., HVAC, Plumbing, Mechanical Engineering, etc.) or equivalent work experience.
• Minimum of 5 years in the water heater or HVAC industry with a focus on technical training or field support.
• Hands-on experience or familiarity with household appliances like water heaters, water softeners, water filters, or similar devices. Plumber or technician experience preferred.
• Relevant certifications such as NATE, CTE, or others related to HVAC/plumbing preferred.
• Strong presentation and communication skills, with the ability to simplify complex technical information for diverse audiences.
• Proficiency in training software, video conferencing tools, and Microsoft Office Suite.
• Excellent organizational skills and the ability to manage a nationwide schedule.