What are the responsibilities and job description for the Residential Technical Trainer position at Midea?
Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
Work with subject matter experts to develop curriculum as required
Leading the development of technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
Prepare training facility and lab prior to training classes
Maintain training facility standards, including equipment and tools
Provide training support, including communication, promotion and coordination of product and technical training
Acts as a liaison between sales, product marketing, service, and training
Assist at educational or industry conferences; ability to present at conferences
Audit technical trainers 1&2 and experienced independent trainers.
HVAC degree or certification
Bachelor’s degree in Engineering, or related field, preferred
8 years of experience with HVAC installation, commissioning, service and maintenance; 5 years facilitating product and technical training
Position requires up to 75% more of travel
Experience training in the technical service field
Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
Knowledge of HVAC products and controls
Proven track record of success in service and customer service
Excellent written and verbal communication skills
Excellent presentation and facilitation skills
Ability to interact with students of varied backgrounds
Ability to effectively present information and respond to questions from management, students and customers
Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
Ability to write reports, business correspondence and develop course curriculum
Customer focus – proactively finds ways to exceed customer needs; Detail-oriented, well organized
Ability to work in a multi-cultural team environment and take initiative individually
