Workforce Development Manager

1. Design, implement, and manage training programs tailored to enhance employee skills and meet the professional development needs of internal employees as well as customer employees.
2. Ensure all training content aligns with Midland’s goals, values, and policies while incorporating industry best practices and innovative learning techniques.
3. Lead and facilitate training sessions, ensuring content is engaging, relevant, and aligned with organizational goals and customer needs.
4. Train employees on effective communication strategies, handling customer inquiries, troubleshooting, and offering solutions for customers’ garage door needs.
5. Provide technical training on garage door systems, including installation, maintenance, and repair.
6. Ensure compliance with safety, regulatory, and operational standards in all training programs.
7. Collaborate with leadership and HR to assess current and future workforce needs.
8. Foster continuous learning, career growth, and improve workforce effectiveness.
9. Conduct training needs assessments in collaboration with department managers and key stakeholders to identify skill gaps and development priorities.
10. Work closely with internal teams and customer representatives to customize training programs that align with both company and customer goals.
11. Evaluate and track progress to measure the effectiveness of training and adjust as needed to meet objectives.
12. Develop and maintain strong, positive relationships with customer organizations to ensure training programs are meeting their needs.
13. Establish measurable goals for training programs and track employee performance to assess the success of training initiatives.
14. Prepare reports for leadership highlighting training outcomes, engagement metrics, and recommendations for further development.
15. Stay current with industry trends, new training methodologies, and emerging technologies to continuously improve training programs.
16. Seek opportunities to improve training methods and enhance the overall learning experience for both internal and customer employees.
17. Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

1. Other duties and responsibilities as assigned by Management.

• Proven experience in developing and delivering training programs for both internal and external audiences.
• Strong understanding of adult learning principles, instructional design, and training methodologies.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with a diverse group of employees and customers.
• Strong understanding of garage doors, including installation, repair, and maintenance.
• Strong project management skills with the ability to prioritize and manage multiple training initiatives simultaneously.
• Experience with Learning Management Systems (LMS) and other training tools.
• Ability to adapt to different learning styles and environments (virtual, in-person, hybrid).
• Strong problem-solving skills and the ability to think strategically about workforce development.
• Contribute to a culture of cooperation and teamwork within and between all departments companywide – provide assistance as needed with a can-do attitude.
• A skilled communicator. Listens first and speaks second. Thinks about the message they deliver before they say/send it and how the message could be interpreted.
• Ability to work closely with senior management.
• Excellent time management abilities and a proven ability to meet deadlines.
• Takes pride in work and has a strong attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Represents the company with a professional appearance and professional behavior at all times.
• Creative design eye and skill.
• Excellent analytical and presentation skills.
• Prompt and reliable attendance.

• Microsoft Office Suite
• General Office Equipment
• Learning Management System
• Mechanical Tools

• Medical and Dental insurance with company contribution
• HSA company contribution and match
• 401K with company match
• Company paid life insurance
• Vision insurance
• Company paid short-term disability and company contribution towards long-term disability
• Supplemental insurance options
• Parental Leave
• Childbirth Recovery Leave
• Vacation and Sick Time
• Holiday pay
• Referral Bonus
• Annual work boot allowance
• Prescription safety glass allowance

By submitting your application, you acknowledge that all information provided is accurate and truthful to the best of your knowledge. Any false statements, misrepresentation, or omission of information may disqualify you from consideration for employment or, if hired, may result in termination. The company reserves the right to verify the information you have provided as part of the recruitment process. Submitting an application does not guarantee employment.

Midland Garage Door is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), disability, age, religion, or any other characteristic protected by federal, state, or local law. All employment decisions, including recruitment, hiring, promotion, compensation, benefits, and termination, are based on qualifications, merit, and business needs.

Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.