Residential Housing Operations Lead

Job Description: The Property Sales and Leasing Director is responsible for leading the leasing team and developing strategic plans to achieve maximum occupancy rates at our apartment community.

Main Responsibilities:

• Leasing Strategy: Develop and implement leasing strategies to optimize available units and maintain high occupancy rates.
• Tenant Engagement: Respond to inquiries from potential tenants, providing information about the property, available units, rental terms, and amenities.
• Lead Conversion: Conduct property tours and follow up with leads to close leasing deals.
• Lease Administration: Prepare and review lease agreements, ensuring they are signed and compliant with regulations.
• Move-In Process: Manage the move-in process for new residents, ensuring all necessary documents and payments are completed.

Team Leadership:

• Staff Supervision: Supervise and train leasing agents to ensure they meet leasing goals and provide excellent customer service.
• Performance Evaluation: Schedule staff shifts and oversee performance to maintain efficiency and effectiveness.
• Professional Development: Conduct regular performance reviews and provide coaching to leasing staff.

Marketing and Advertising:

• Campaign Execution: Develop and execute marketing campaigns to attract new tenants, including online listings, social media, and local advertising.
• Listing Maintenance: Update and maintain property internet listings to ensure accurate information about available units and rental rates.
• Community Events: Organize promotional events, open houses, and property tours.

Customer Service:

• Resident Support: Respond to resident inquiries and address any concerns or issues promptly.
• Relationship Building: Maintain positive relationships with current residents to encourage lease renewals.
• Issue Resolution: Handle resident complaints or concerns with professionalism and in accordance with company policies.

Financial Oversight:

• Revenue Collection: Ensure timely collection of application fees, security deposits, and rent payments.
• Transaction Record-Keeping: Maintain accurate records of all transactions, leases, and correspondence.
• Performance Analysis: Monitor vacancy rates and report on leasing and occupancy trends to the property manager.

Collaboration:

• Interdepartmental Communication: Work closely with maintenance staff to ensure vacant units are ready for new residents in a timely manner.
• Concern Resolution: Communicate with maintenance teams to address any concerns from current tenants regarding property issues.

Requirements:

• Education: High school diploma or equivalent required; a college degree in business, real estate, or a related field is preferred.
• Experience: Prior experience in leasing, property management, or customer service is required.
• Knowledge: Strong knowledge of fair housing laws, leasing contracts, and property management practices.
• Skills: Excellent interpersonal and communication skills, ability to lead, motivate, and manage a team effectively, proficiency with property management software and Microsoft Office Suite.