Medical Receptionist (Bilingual)

Midland is seeking a Patient Experience Expert to join our team in the Oakland Park, FL area. The Patient Experience Expert is responsible for coordinating the patient experience at Midland. This position works closely with the providers and medical liaisons under the direction of the Practice Administrator. Midland focuses on excellence in healthcare to enable our patients to live a rewarding and fulfilling life. We work to support health awareness and engagement in our local community through events and partnerships all year round. Lastly, we strive to simplify access to healthcare, and therefore outcomes, by innovating as healthcare evolves. We are inspired by what we achieve alongside our patients and are proud members of the community we serve!

Essential Duties and Responsibilities:

• Manage and coordinate patient treatment appointments, including triaging inbound calls.
• Addressing patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
• Conducting pre-visit chart review of patients including insurance verification and demographics, identifying preventive health maintenance and immunizations.
• Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
• Prepare the medical chart for each patient seeing a provider.
• Check-in patients for appointments, which includes collecting patient copays, coinsurance, deductibles, balance owed.
• Responsible for the management of the providers schedules.
• Identifying value-based patients overdue for visits, labs, or referrals and arranging for follow-up services as appropriate to assist with care gap closure.
• Assisting with general inquiries, making payments, and questions regarding claims.
• Insurance verification of benefits.
• Accounts receivable and maintain petty cash.
• Navigating patients to the approximate department for healthcare needs.
• Maintain patient confidentiality under the HIPAA guidelines.
• Cross trained in other positions.
• Perform all other assigned tasks.

Minimum Qualifications:

• Highschool diploma or equivalent (GED)
• 1-2 years' experience of medical receptionist/ patient scheduling
• 1-2 years' experience of EMR systems
• 1-2 years' experience of customer service
• Bilingual preferred

Job Type: Full-Time

Job Status: Non-Exempt

Pay Rate: $22/hr

Schedule: Monday 7:45am-2pm Tuesday-Friday 7:45am-5pm

Benefits: Eligible after 60days of employment effective the 1st of the following month

• Medical, Dental, Vision
• STD & LTD (100% paid by employer)
• Basic Life (100% paid by employer)
• Voluntary Life
• Supplemental (Accident, Hospitalization, Critical Illness)
• 401K retirement plan w/ 5% employer match
• Tuition Reimbursement Program
• PTO 100hrs for new hires
• Sick leave 40hours annually

This position requires a AHCA Level 11 background screening that will include finger printing. In addition, an onsite interview lasting approx. 2 hours

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Experience:

• Medical receptionist: 2 years (Required)
• EMR systems: 1 year (Required)

Ability to Commute:

• Oakland Park, FL 33334 (Required)

Work Location: In person

Salary : $22