Patient Check-Out Coordinator

Position Summary

The Patient Check-Out Coordinator plays a vital role in the patient experience by handling check-out procedures, scheduling follow-up appointments, verifying insurance coverage, and providing necessary paperwork. This position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet patients in a friendly and professional manner upon check-out.
• Schedule follow-up appointments, referrals, and procedures as needed.
• Verify insurance eligibility and benefits for upcoming appointments.
• Provide patients with necessary paperwork, receipts, and instructions for follow-up care.
• Ensure accuracy of patient records and update demographic information as needed.
• Communicate effectively with providers, medical assistants, and front desk staff to coordinate patient flow.
• Address patient inquiries regarding scheduling and general practice policies.
• Maintain HIPAA compliance and protect patient confidentiality at all times.
• Perform other administrative duties as assigned.
  
  

Qualifications & Requirements

• High school diploma or equivalent.
• 1 years of experience in a medical office, customer service, or administrative role preferred.
• Knowledge of insurance verification and medical scheduling procedures is a plus.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Experience with electronic medical records (EMR) software .
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong problem-solving skills and attention to detail.