Coordinator I

JOB RESPONSIBILITIES                                                                                                 

All of the following functions, qualifications, knowledges, skills abilities (KSA’s) and duties are essential. An employee in this class upon appointment, should have the equivalent of the following:

• Handle all incoming calls for MidMichigan Community Health Services locations.
• Scheduling and rescheduling appointment for approximately 15 providers.
• Answer and resolve patient questions without having to transfer to a different department.
• Transcribe messages from patients and or other medical offices appropriately
• Handle incoming/outgoing faxes
• Ask a series of questions

JOB REQUIREMENTS

• Assist all patients/visitors
• Provide the best patient care at all times
• Greet patient/visitors with a friendly smile/welcoming voice as they enter/exit the facility or via the phone
• Multitask and problem-solving skills
• Deal with any issues that may arise/handling situations as the first point of contact
• Knowledge of the facility and different services that are offered
• Assist patients (when needed) with wheelchairs