Registration Coordinator

Process Level : Location US-MI-Saginaw Job ID 2025-35593 Category Patient Accounting/Registration/Schedule Department : Name Patient Access Position Type Regular Full-Time Shift Day Shift Shift Time 8a-4:30p Location : Postal Code 48601 Location : Address 800 S. Washington Ave.

Summary

The essential functions of this position include, but are not limited to; registering patients, providing staff coverage, working Epic Registration work queues, assisting the Supervisor with ABN and IMM auditing for target reporting, training new employees, and ordering supplies. This position is required to attend Epic Supervisor training for access to appropriate work queues. The Registration Coordinator will be responsible for training all new staff.

Responsibilities

(40%)* Responsible for staff training and orientation to department. Provides guidance to Registration Associates in ED and outpatient registration. Provides coverage for schedule gaps in ED and outpatient registration. Provides necessary coverage for the delivery of IMM to inpatients. Maintains open interdepartmental communication to ensure quality customer care and service.

(20%)* Works Registration work queues in Epic.

(20%)* Keeps up-to-date with insurance requirements and acts at a resource for registration associates with questions. Knows basic reimbursement methodologies and maintains the ability to explain it to the public.

(20%)* Perform IMM and ABN audits. Assists Supervisor in maintaining and distributing educational materials for staff.

OTHER DUTIES AND RESPONSIBILITIES:

Work with Transfer Center on Direct Admit patients.

Participates in and attends meetings as required.

Provide coverage in all locations, including Riverfront, Bay City, Birch Run and Chesaning.

Maintain a flexible schedule in order to provide coverage when needed, including weekends.

Acts as a patient advocate, crossing multi?disciplinary lines to meet patient needs.

Know requirements for consent for treatment and knowledge of legal guardianship policies.

Demonstrates competency in Infection Prevention and Control Practices and Policies

Other duties as assigned.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft� Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Required Education

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

Other Information

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Exposure to stressful situations, including those involving public contact, as well as trauma, grief, and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Equivalent Experience and Other Comments (Education)

Education: HIGH

Equivalent Experience:

Education Specialization:

Essential: true

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