What are the responsibilities and job description for the Community Relations Coordinator position at Midtown Health Center Inc?

Job Description

Job Summary :

The Community Relations Coordinator acts as the principal ambassador for Midtown Health Center. This position will build relationships in the communities served by Midtown Health Center and organize outreach events to promote Midtown’s services.

Supervisory Responsibilities :

None.

Duties / Responsibilities :

Builds and maintains relationships with members of communities and other organizations to promote Midtown’s services – medical, dental, behavioral health, health insurance options through the Federal Marketplace, Medicaid, CHIP, SNAP, and agencies providing Social Service assistance.
Plans, organizes, and attends events, including creating, preparing and distributing materials.
Coordinates Manager level staff to attend appropriate community events and activities.
Works in conjunction with managers to create event staffing plans that support program and agency outreach efforts.
Assists in the organization of special events, including donor / volunteer appreciation events and other fundraising initiatives.
Responds to requests for assistance from patients and non-patients by assessing service needs and providing direct intervention, information, and referral services as appropriate.
Participates in regularly scheduled conference calls, meetings, and training events to maintain CAC and / or Navigator certification.
Maintains files and records of individuals served, services provided, and outreach activities conducted; and uses this information to evaluate the effectiveness / impact of events to either repeat or improve future opportunities.
Provides data and other information necessary for CMS and other reporting requirements.
Performs other duties as assigned.

Duties 1 through 9 are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.

Knowledge, Skills, and Abilities :

Ability to efficiently carry out Midtown Health’s Center mission statement and comply with its policies and procedures.

Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity.

Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations.

Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issued under the Occupational Safety and Health Act (OSHA).

Ability to utilize critical thinking and problem-solving skills to address clinic’s needs.

Ability to interpret oral and written instructions and do appropriate follow-up.

Ability to work independently and as a team member.

Must have exceptional time management and organizational skills.

Ability to constructively participate in quality improvement efforts.

Ability to actively participate in marketing and outreach activities when requested and emergency response events when required.

Bilingual (English / Spanish) verbal and written skills highly desired.

Knowledge of employment-related laws and regulations.

Outstanding written communication and presentation skills including preparing reports.

Friendly, enthusiastic, and positive attitude.

Knowledge of social media and other basic marketing platforms.

Detail orientated with the ability to manage multiple projects at a time.

Ability to speak to both large and small groups.

Ability to utilize and understand appropriate software and technology including the EHR system to accomplish job functions.

Knowledge of community, state, and federal assistance programs.

Education and Experience, Licensure and Certification :

Associates degree combined with a minimum of two years of experience in marketing, business, fundraising or outreach activities required.

Bachelor’s degree in communications, marketing, business or related field preferred.

Must have a valid driver’s license and the ability to utilize own transportation for work purposes.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time.

Must have the ability to exert up to 20 pounds of force occasionally and / or a negligible amount of force constantly to move objects.

Requires frequent bending, stooping, or stretching.

Ability to reach by extending hand(s) and arm(s) in any direction.

Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

Vision and hearing within normal parameters to perform job requirements.

Working Conditions / Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends.

Ability to work in a smoke-free and drug-free work environment.

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement :

Midtown Health Center is an equal opportunity employee and will consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran

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