What are the responsibilities and job description for the Service Writer position at Midway Auto and RV?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring a seamless service experience while effectively communicating their needs to the service department. This role requires a strong understanding of automotive services and excellent customer service skills.
Duties
- Greet customers and assess their automotive service needs.
- Document customer concerns and relay information to service technicians.
- Prepare detailed estimates for repairs and services based on customer requests.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Provide updates to customers regarding the status of their vehicles.
- Handle cash transactions and process payments efficiently.
- Collaborate with the sales team to promote additional services and products.
- Ensure a clean and organized service area, enhancing the overall customer experience.
Skills
- Experience in sales, particularly within an automotive dealership setting.
- Background as a service technician or in automotive sales is highly desirable.
- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.
- Ability to work in a fast-paced environment while maintaining high levels of customer satisfaction.
Join our growing team as a Service Writer at a Dealership that values our customers and employees as well as Our Core Values.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Billings, MT 59101 (Required)
Work Location: In person
Salary : $18 - $25