What are the responsibilities and job description for the Service Writer position at SitechNW?
About this Position :
Our Service Writer position located in Billings, MT is responsible for managing the administrative areas of our work orders and is an important role within our Service Department.
- This position works closely with our Area Managers, and support specialists to ensure that the work orders are accurate, complete and filed timely.
- Our service writers update work order data and associated service hours by regularly entering data on Cat software, and data entry of time cards.
- This position will also assist with other administrative work running and creating reports.
- This position will be responsible for keeping track of inventory, and completing parts sales for our service work.
- The service writer will also help answer incoming phone calls and assist customers.
- A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.
Qualifications & Experience Needed :
Benefits :
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Harnish Group Inc. and its Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)