What are the responsibilities and job description for the Shop Foreman position at Midway Farm Equipment?
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Hello, and thanks for clicking on our ad. We are Midway Farm Equipment in Mountain Lake, MN, and we have a 92 year track record of excellence in supplying and servicing the agricultural market with the equipment they need. We are an independently operated and local family owned dealership that prides ourselves on being able to solve our customer's needs. In our dealership, we currently sell and service the latest equipment from Massey Ferguson, Gleaner, Versatile and over 20 short line manufacturers including the heritage brands of Allis Chalmers, Agco Allis, Challenger, Deutz and White. If you're looking for a dealer under new management and rapidly growing this is the place for you.
Purpose: The Shop Foreman oversees daily operations of the service department, ensuring efficient workflow and high-quality service. Here are the key responsibilities for this position:
Responsibilities:
- ·Hands on troubleshooting and repair of farm equipment 50% of the time. Remaining time providing technical guidance and quality control to shop technicians.
- Check in with technicians at least twice a day for status updates, answer questions, or provide additional resources.
- Train Service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
- Complete final inspection of work performed to ensure quality of service.
- Backup to Service Writer as point of contact for customer service-related inquiries.
- Address and resolve customer complaints and issues promptly.
- Control non-productive time, breaks, vacations, sick leave, and personal leave.
- Continually monitor and evaluate the performance of service staff and provide feedback and training as needed.
- Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
- Monitors performance metrics monthly to assure achievement of departmental goals.
- Control Service Department expenses while maintaining quality services for customers.
- Work with area schools to provide service internship opportunities and develop new talent.
Requirements:
- Minimum of 5 years of experience in the repair of agricultural equipment, trucking, heavy equipment, or diesel engines.
- Proven ability to lead, motivate, supervisor, and coach a team of technicians.
- Experience working with brands such as Agco, Challenger, Gleaner, Massey Ferguson, Versatile, John Deere, Case IH or Cummins is beneficial.
- Strong understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.
- Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
- Excellent customer service skills.
- Ability to work extended hours as needed.
- Valid driver’s licenses with verifiable safe driving history.
- Excellent interpersonal and verbal communication skills.
- High attention to detail.
- Appreciation for quality control and efficiency.
- Your own tool set is required.
Job Type: Full-time
Pay: $30.00 - $40.00 per hour
Benefits:
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
Salary : $30 - $40