What are the responsibilities and job description for the Freight Broker position at Midway Logistics?
A successful candidate will be highly organized, very detail-oriented, self-motivated and can demonstrate the ability to respond effectively to change, priorities and tasks.
Some sales or customer service experience is a plus!
POSITION RESPONSIBILITES AND FUNCTIONS INCLUDE:
- Acquire new customers over the phone and via email offering our industry leading transportation service
- Make outbound calls to warm leads, while developing your own relationships with new clients, conducting intelligent business to business
- Efficiently handle customer requests, emails and call volumes professionally and in a timely manner
- Understand customer specific requirements and commodity to ensure service is consistently achieved
- Cultivate driver relationships throughout shipment cycle and build a reliable list of carrier assets
- Monitor shipments, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected team
- Resolve conflicts, problems, and requests with respect
- Maintain and manage effective communication and planning in order to improve operational efficiency and profitability.
- Demonstrate professionalism in communication, relationship development, customer service, etc
CORE COMPETENCIES:
- Proactive, can-do attitude
- Attention to detail
- Multitasker with ability to anticipate/determine next steps
- Strong interpersonal, oral, and written communications
- Timely decision-making ability
- Excellent negotiation skillset
- Problem solving
- Team-oriented
- Flexibility in rapidly changing situations
REQUIREMENTS:
- Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
- Ability to communicate effectively with a variety of groups such as management, peers, clients and outside contacts
- Energetic. Motivated. Competitive. Results Oriented. Accountable
- Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Job Type: Full-time
Pay: $24,000.00 - $135,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Olathe, KS 66061: Relocate before starting work (Preferred)
Work Location: In person
Salary : $24,000 - $135,000