Loan Operations Team Lead - Post Closing

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the last four consecutive years!

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre!

Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.
We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

Objectives of this Role

• Continuously work to improve operations, decrease turnaround times, streamline work processes, and work collaboratively with all branches and all other internal partners to ensure quality customer service.
• Optimize staff capability and productivity and ensure execution of the Bank’s strategic initiatives.
• Create a strong service culture and manage the internal and external customer experience created by the team.
• Strengthen employee development and ensure performance management of team members.
• Coach, develop and empower loan staff to drive process improvement and optimize efficiencies.

Essential Functions

• Manage day-to-day responsibilities of the post-closing operations team.
• Complete ongoing quality checks to ensure accuracy and strong service levels.
• Review and approve loan releases, full or partial.
• Approve wires within delegated authority.
• Manage flood and hazard insurance review, knowledge of notices, execution of forced placement, insurance and billing.
• Ability to pivot and assist in multiple areas within the department, as needed, to ensure departmental success.
• Develop, implement, and evaluate department policies and procedures.
• Maintain knowledge of state and federal regulations, internal loan policies, and ensure departmental compliance and sound operational processes.
• Ensure cross-training and backup coverage for the team’s core responsibilities.
• Effectively onboard and train all new team hires.
• Conduct ongoing performance and development conversations with each team member.
• Actively participate, as requested, in enterprise and departmental projects.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice.

Nature of Internal Customers

• Lenders, Lender Support, Loan Operations, Mortgage, Consumer, SBA, Small Business, Deposit Operations, Retail and Customer Engagement Center

Nature of External Customers

• Loan customers, 3rd party vendors and participating banks

Supervisory Responsibilities and Competencies

• Customer Centric Focus
• Agent of Change
• Skilled Leader that Builds and Empowers Effective Teams
• Excellent Communicator
• Results Oriented with the Ability to Execute on Bank Initiatives
• Foster Inclusion
• Acts with Integrity
• Collaborates and Teamwork Across Bank Channels
• Possesses Strong Business Acumen
• Reward and Recognize Employees
• Flexibility and Adaptability

Skills and Qualifications

• Bachelor’s Degree or equivalent experience preferred
• 2-5 years loan operations experience required
• Excellent communication, leadership, and time management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency
• Ability to handle high workload and prioritize multiple tasks to ensure timely completion

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission.

Why Join Us:

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

Don’t meet every single requirement?
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other Midwest BankCentre roles!
AAP/EEO Statement
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.