What are the responsibilities and job description for the Surgery Scheduler - Midwest Facial Plastics Surgery position at Midwest Ear, Nose & Throat Specialists?
Description
Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.
Midwest Facial Plastics Surgery is seeking an exceptional individual with strong interpersonal and customer service skills to join our team as a Surgery Scheduler. This is an amazing opportunity to contribute to a growing organization and utilize your skills in Aesthetics and Facial Plastics. This role is perfect for an individual looking to continue to grow their guest services skills, including those who have worked in healthcare as well as those who have experience as guest service specialists within the beauty, aesthetic, and cosmetic industries.
RESPONSIBILITIES
- Schedule patients accurately and efficiently for all surgical procedures while providing exceptional guest experiences.
- Responsible for ensuring all demographic information is entered correctly at the time of scheduling and verify and obtain prior authorizations if needed. Document scheduled procedures in the practice management system.
- Schedule post-op appointments and provide basic patient education.
- Provide patients with all necessary information regarding their procedure.
- Document scheduled surgeries in the practice management system.
- Collect cash payments for cosmetic procedures at the time of booking.
- Serve as a contact for Midwest Facial Plastics for hospitals, surgery centers, and physicians regarding schedules.
- Responsible for being up to date on all insurance requirements and following all requested guidelines.
- Other duties as assigned.
Requirements
BASIC QUALIFICATIONS
- Previous experience in a customer service or sales role, preferably in the healthcare or aesthetic industry.
- High school diploma or equivalent required
- Valid driver’s license required
- Prior experience in Surgery Scheduling preferred
MIDWEST CULTURE
As a physician-owned practice serving our communities for over 110 years, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient-focused and relationship-based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.
MENTORSHIP AND CAREER GROWTH
At Midwest Facial Plastics, we are deeply committed to the growth and success of our team members, particularly those who are new to our organization. We take pride in fostering a collaborative environment that embraces individuals with varying levels of experience and tenure. We have a focus on knowledge sharing and mentorship, enabling everyone to learn, grow, and excel together. We believe in the power of teamwork and are dedicated to supporting and empowering each member of our team.
WORK/LIFE BALANCE
At Midwest, we place a high value on work-life balance. We offer a consistent Monday-Friday schedule from 8 am to 5 pm with paid holidays and a flexible PTO policy to prioritize your well-being. Our goal is to foster a supportive environment where you can thrive both personally and professionally.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
