Sales Support Analyst

Company Background

Westinghouse Outdoor Power Equipment is an exciting and rapidly expanding brand specializing in top-tier outdoor power products. Whether it's portable generators, pressure washers, lawn and garden or snow removal equipment, our commitment to excellence drives everything we do. Join our dynamic team as we leverage e-commerce channels and strategic partnerships with industry giants like Amazon, Lowe’s, and Home Depot to bring our exceptional products to customers worldwide.

Job Overview

We are seeking an organized, detail-oriented Sales Support Specialist with strong problem solving and communication skills to join our team in a full-time role based in our corporate headquarters in Columbus, Ohio. This role is responsible for maintaining online content, launching new products, monitoring inventory and pricing, responding to customer questions and reviews, and supporting the day-to-day needs of the company’s retail accounts (such as Amazon, The Home Depot, and Lowe’s) through timely reporting and internal/external issue resolution.

Responsibilities and Duties

• Online Content
  • Coordinate with Category Management, Creative, and Sales Systems teams to publish and maintain accurate, up-to-date product and brand content for online product listings and brand pages
  • Launch new products in timely and effective manner, coordinating with Product Development, Category Management, and Creative Teams
  • Communicate content development opportunities and competitive insights to Category Management and Creative teams to ensure the company’s content is best-in-class and
  • Take ownership over content scorecards for assigned accounts to ensure that all products are fully enriched
• Account Support
  • Monitor online pricing and product availability and resolve price/availability issues through internal and external resolution paths
  • Maintain accurate customer-specific pricing and inventory feeds and ensure that order fulfillment and billing processes are functioning properly; work with internal and external stakeholders to resolve
  • Maintain expert-level understanding of customer platforms for assigned retail customers, supporting the cross-functional needs of the company’s teams
• Voice of Customer
  • Provide timely and helpful responses to end user Q&A and product reviews, escalating customer issues to Customer Service and reporting on trends and areas of concern

Qualifications and Skills

• Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously
• Strategic thinker with the ability to translate insights into actionable plans and initiatives

Education / Training Requirements

• Bachelor’s Degree or Associate Degree in Business, Marketing, or related field or the equivalent in related work experience is preferred
• 1-3 years of experience in digital marketing, account management, eCommerce, or related roles is preferred
• Proficient in Microsoft Excel